Everence Selects Cincom's Customer Communications Solution

(Marketwire Via Acquire Media NewsEdge) CINCINNATI, OH -- (Marketwire) -- 12/05/12 -- Everence (http://www.everence.com) has selected Cincom Eloquence® (http://documentsolutions.cincom.com) to simplify its document communications processes, including generation of the new Summary of Benefits and Coverage (SBC) document as mandated by the Affordable Care Act of 2010.

"With the announcement to discontinue support for our existing iStream Publisher (formerly Calligo) solution from Oracle, we knew it was time to search for a new customer communications solution," commented Steve Kaufman, chief information officer for Everence. "After careful evaluation of available customer communications solutions in the market today, including an upgrade of our existing solution, we chose Cincom based on their industry expertise and willingness to learn our business processes while providing the best value across the entire Everence family." Everence anticipates a rapid deployment that includes a migration of existing templates from the iStream Publisher/Calligo repository to Cincom Eloquence as well as integration with their existing infrastructure and applications that will yield significant improvements in the speed of template development, testing and approval. In addition, Everence expects improvements in member satisfaction derived from Cincom Eloquence's intuitive interface that helps member services representatives generate error-free, personalized document communications in real time and deliver them according to each customer's unique preference either print or electronic.

"Exceeding member expectations is the number one focus at Everence -- it's why we exist," said Brent Hochstetler, IT application services manager for Everence. "And, we see Cincom Eloquence playing an important part in delivering on that promise." Everence plans to leverage Cincom Eloquence's enterprise scalability across its multiple business lines through integration with its legacy enterprise systems, including Hyland Software's OnBase and potentially Microsoft's SharePoint and Dynamics CRM in the future, to further its mission of helping individuals, organizations, and businesses integrate faith and values into their financial decisions.

About Everence Everence helps individuals, organizations and congregations integrate finances with faith through a national team of advisors and representatives. Everence offers banking, insurance and financial services with community benefits and sterwardship education.

About Cincom For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services.

Add to Digg Bookmark with del.icio.us Add to Newsvine Media Contact: Liz Harter Corporate Public Relations Cincom Systems lharter@cincom.com 513-612-2155 Source: Cincom Systems

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

Interactive Intelligence Releases New Version of Contact Center Suite to Improve Customer Service
[ Read More ]
02/27/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.