[December 05, 2012]

Students in New Global Knowledge Course Master Avaya Aura Call Center Elite

Global Knowledge, worldwide leader in IT and business skills training, today announced the availability of a new course, Avaya Aura® Call Center Elite Implementation and Configuration.

In the four-day course, students will learn to use Avaya (News - Alert) Aura Call Center Elite features, including skills-based call routing and advanced call vectoring, to enhance call center functionality and meet business objectives.

Students will learn about:

• Call center components, concepts, and terms

• Performing an initial call center configuration

• Administering a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources

• Avaya Aura Call Center Elite features of Avaya Aura Communication Manager

• Creating and testing call vectors

• Avaya's call center applications used with Avaya Aura Call Center Elite

About Global Knowledge
Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,500 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, Avaya, VMware, Red Hat (News - Alert), business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.

Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, NC. The company is owned by New York-based investment firm MidOcean Partners. Learn more at www.globalknowledge.com.

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