Contact Center Solutions Industry News

TMCNet:  Datacentrix introduces new cloud computing offering

[November 27, 2012]

Datacentrix introduces new cloud computing offering

Nov 27, 2012 (Datamonitor via COMTEX) -- Datacentrix Holdings, a provider of ICT solutions, has introduced its cloud computing offering, aimed at assisting enterprise-level customers in meeting its off-premise outsourcing needs.

The tangible and measurable benefits of Datacentrix's cloud service offering include a structured costing model, which allows different service types to be billed out on a 'pay as you use' type basis; the stringent monitoring of all cloud services to allow for reporting on utilization, availability, performance, capacity and demand; Simpler strategic planning through detailed analyses of current and future requirements; customized service level agreements (SLAs), which are managed in accordance with service catalogues, service levels and performance indicators; and an advanced service delivery framework that provides for end-to-end support, including a contact center, mature service desk, advanced IT service management system, monitoring tools, certified and experienced skills and proven processes.

Jan Dry, CTO and head of consulting at Datacentrix said: "Datacentrix's highly customizable offering can be delivered via the three primary cloud service platforms-infrastructure as a service (IaaS), platform as a service (PaaS) and software as a service (SaaS)-and any combination thereof. We have made a serious investment in our Tier 3 data center and will continue to improve on its redundancy, fault tolerance, high availability and performance capabilities." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

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