Contact Center Solutions Industry News

TMCNet:  Identity screening company GB Group driven by online demand

[November 27, 2012]

Identity screening company GB Group driven by online demand

(City A.M. (UK) Via Acquire Media NewsEdge) THE INCREASING need for security checks in online banking, gambling and shopping has driven identity screening firm GB Group to a 44 per cent rise in sales in the first half of its financial year.

The Chester-based business, whose software checks online registrations and logins against databases of information in order to verify them, has made a number of acquisitions in the last year, but said its biggest driver of growth was the shift from paper forms to electronic filing systems.

The company reported turnover of £17.7m in the six months to the end of September, up from £12.3m in the same period last year. Profit was up 58 per cent to £1.5m with acquisitions stripped out.

"As online and cross-border trading continues to increase, we remain confident that there is a corresponding demand for our identity management services which are designed to 'enable' online business and make it safe and easy for consumers and businesses," the firm's chief executive Richard Law said.

The six months of trading was the first complete period to include three recent acquisitions of Data Discoveries, Advanced Checking Services and Capscan, and the group has continued its shopping spree since September, spending up to £3m on CRB check software TMG.

(c) 2012 City A.M.

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources