Contact Center Solutions Industry News

TMCNet:  TriCore Solutions relationship with Sonus Networks now includes outsourcing

[November 15, 2012]

TriCore Solutions relationship with Sonus Networks now includes outsourcing

Nov 15, 2012 (TELECOMWORLDWIRE via COMTEX) -- Based on the success of the cloud-based Oracle E-Business Suite implementation and hosting support, TriCore has extended its applications outsourcing relationship with Sonus Networks (NASDAQ: SONS) through the implementation and support of Microsoft Exchange Managed Services.

"We are always looking for ways to achieve operational excellence while driving technological innovation to meet current and future needs of the company," said Bill Scudder, Sonus CIO and vice president. "We are leveraging cloud-based solutions for efficiency and time-to-value advantage. By working with TriCore," Scudder continued, "they assume responsibility for back office technology and support staff while keeping our critical applications running 24x7x365. With the addition of mission critical email capabilities to their portfolio of services, we have moved another application into the cloud without adding another vendor to our management responsibilities." "We are extremely happy to further the relationship we have built over the past five years with Sonus," said Robert Forman, president and CEO of TriCore. "It is great for all stakeholders when we can satisfy a need and then provide additional capabilities as a customer grows and their business demands allow us to grow with them," Forman added.

Sonus helps the world's leading communications service providers and enterprises embrace the next generation of SIP-based solutions including VoIP, video and Unified Communications through secure, reliable and scalable IP networks. For more information, visit www.sonus.net.

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