Contact Center Solutions Industry News

TMCNet:  VoiceNation Sets Industry Standard with Highly Requested Dashboard Feature, On Call List Management

[November 13, 2012]

VoiceNation Sets Industry Standard with Highly Requested Dashboard Feature, On Call List Management

Atlanta, GA, Nov 13, 2012 (PRWeb.com via COMTEX) -- VoiceNation, the telecommunications industry leader in virtual phone and live answering services has announced its latest enhancement to the already feature-rich online dashboard. Setting the standard for the call center and live answering service industry, VoiceNation's live answering customers can now fully manage their on-call schedules in real time.

VoiceNation's innovative product and service offerings give their customers technological capabilities that other call center providers are unable to offer. Traditional call centers require customers to submit a formal request in writing, either online or via email in order to make changes to a live answering account.

VoiceNation made the decision to add the highly requested on-call feature to the online dashboard to meet the needs of its customers. "The majority of our answering service customers have active on-call lists that are changing daily," replied Jay Reeder, President of VoiceNation. This new feature gives customers the capability to update an existing list, add a new list of on-call contacts, and create future schedules that give VoiceNation clients real time control for making time-sensitive staffing changes that may arise at any time.

In addition to adding the on-call feature to the dashboard, VoiceNation has increased the customers' ability to fully manage and customize call-handling instructions. The new call-handling feature can be modified to meet specific needs at any given moment. Customers will also recognize an updated caller ID dashboard feature. Previously, the caller ID only displayed the call from city however, new improvements now permit the phone to display the phone number accompanied with the city listed.

Through unmeasurable capabilities, VoiceNation creates new possibilities for live answering customers. For more information, visit http://www.qualityansweringservice.com/.

About VoiceNation: VoiceNation, America's telecommunications leader in live answering and virtual receptionist services opened their Next Generation call centers in 2009. Founded by President Jay Reeder, the company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation Live and their services, please visit http://www.qualityansweringservice.com.

For more information, contact: Ashley Pardue Media Relations 1.866.766.5050, ext. 107 ### Read the full story at http://www.prweb.com/releases/2012/11/prweb10111202.htm PRWeb.com

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