Interactive Intelligence reports net loss for Q3

Nov 12, 2012 (Datamonitor via COMTEX) -- Interactive Intelligence Group Inc., a provider of unified IP business communications solutions, has reported that net loss for the third quarter ended September 30, 2012 was $445,000, or $0.02 loss per diluted share, compared to a net income of $3.28 million, or $0.16 per diluted share, for the third quarter ended September 30, 2011.

Total revenues for the third quarter ended September 30, 2012 were $59.27 million, compared to $52.14 million for the third quarter ended September 30, 2011.

Net loss for the nine months ended September 30, 2012 was $1.36 million, or $0.07 loss per diluted share, compared to a net income of $10.2 million, or $0.51 per diluted share, for the nine months ended September 30, 2011.

Total revenues for the nine months ended September 30, 2012 were $166.82 million, compared to $151.85 million for the nine months ended September 30, 2011.

"We continue to execute well against our operating plan," said Interactive Intelligence founder and CEO, Dr Donald Brown. "We are successfully moving up-market, winning business with some of the world's largest global companies, and continuing to take advantage of the market shift toward cloud-based contact center deployments. The number of new cloud-based customers in the third quarter of 2012 was the highest in our company's history and it's growing at a rate that's significantly outpacing the market." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.