Contact Center Solutions Industry News

TMCNet:  Microsoft Dynamics CRM to Offer Spaces by Moxie

[November 07, 2012]

Microsoft Dynamics CRM to Offer Spaces by Moxie

Nov 08, 2012 (Close-Up Media via COMTEX) -- Moxie Software, a provider of customer-centric enterprise social software, announced a partnership with Microsoft Corp. to pursue a joint, go-to-market strategy offering Spaces by Moxie within Microsoft Dynamics CRM.

In a release, the Company noted that as part of the partnership, Moxie Software will provide Microsoft Dynamics CRM with, multi-channel and knowledge base solutions for customers. Moxie Software's Knowledge Spaces, Email Spaces, Chat Spaces, Web Self-Service Spaces, CoBrowse Spaces and Social Media Spaces are offered on premises or in the cloud. They are available to work with Microsoft Dynamics CRM.

Spaces by Moxie enables Microsoft Dynamics CRM customers to provide differentiated and personalized customer experiences at scale. The combined solution allows customers to: -Use Microsoft Dynamics CRM as the single source of truth for all customer and interaction data.

-Benefit from a single agent desktop that seamlessly works with multi-channel interactions to contact and case records within Microsoft Dynamics CRM.

-Automatically search the knowledge base from within the case record for faster case resolution.

-Publish information from the case record into the knowledge base as knowledge articles to improve effectiveness of the knowledge base.

-Proactively engage customers on the website via rules driven chat and create lead/case records within Microsoft Dynamics CRM where appropriate.

-Ensure accurate data by allowing agents to update Microsoft Dynamics CRM from within the agent desktop.

"We understand the need for businesses of all sizes to deliver scalable and personalized experiences," said Craig Dewar, Director, Microsoft Dynamics CRM Product Marketing. "Moxie's multi-channel and knowledge base solutions coupled with Microsoft Dynamics CRM capabilities empower our customers to provide a great customer experience. Having the right tools not only means enabling high productivity for customer care teams but, more importantly, it means transforming the workforce into a market intelligence network." "Moxie's partnership with Microsoft validates our strategy of delivering superior customer experiences by enabling social knowledge and multi-channel communications across the enterprise," said Tom Kelly, president and CEO of Moxie Software. "This partnership gives Microsoft Dynamics CRM customers access to a comprehensive market offering for customer service and sales." "The partnership between Microsoft and Moxie Software is just one of those partnerships in the industry that makes complete sense to me," said Paul Greenberg, president of The 56 Group. "Each of them fully complements the other, they are located in the same city and both of them are quality companies who have the right ideas on how to partner. I've had the opportunity to work with both of the companies individually and they both have been honorable, which bodes well for the partnership too. While I don't often endorse partnerships, I like this one, strength to strength." ((Comments on this story may be sent to newsdesk@closeupmedia.com))

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