Contact Center Solutions Industry News

TMCNet:  Zanes Law Strives for Success Through Employee Training

[November 07, 2012]

Zanes Law Strives for Success Through Employee Training

Tucson, Arizona, Nov 07, 2012 (PRWeb.com via COMTEX) -- Zanes Law Firm of Tucson and its employees have been working diligently to perfect our practice. Weekly training sessions improve customer service and management. Zanes focuses on Innovation Ideas, Personal Injury, Health, Property Damage, injury claim, Online Customer Service, Person-Person Service, and Telephone Services.

The business of Law Firms and Attorneys is largely based on customer satisfaction. Zanes Law continues to develop their exceptional service.

"There are always ways to improve, therefore we've always kept customer service a constant re-enforcement," Marketing coordinator Casey Hamm explains.

The best way to improve customer services (other than working with customers) is through round table discussions, and tackling problems within the work place. Through proper communication and development of ideas, the Zanes Team continues fighting for their customers.

Customer service has evolved from just telephone communication. Now, you can find nearly any business online. Zanes Law of Tucson looks to separate themselves from the pack by advancing new techniques and most importantly- keeping the customer happy. Through online, person-person and phone customer services trainings, Zanes has dominated even being nominated for the Metro Chamber of Tucson's Copper Cactus Award for "Best Place to Work." One of their new programs implemented "Fascinate" to utilize personality triggers to surprise each other in the office.

"We have never thrown out training activities; we feel that everything is a learning opportunity," said Hamm, the marketing coordinator.

Zanes Law has adapted to the current times and added a new element to their customer services, video conferencing. Now, each office has a TV capable of video conferencing.

Hamm has huge plans for the future of Zanes, "Our hope is that it makes trainings and team huddles more frequent and save travel time". Efficiency is a key factor when managing a business which is the main reason Zanes Law has flourished.

New, innovative ideas are important for any business to stay on top of their market. Zanes Law, refreshed their customer service, but also added more for their employees benefit. The new office features a gym that all employees can take advantage of. Following along the physical health mindset, the Zanes Law team of Tucson also holds a "Mr. Universe" contest to promote health and fitness with their team.

"We do our best to make sure that our client's number one priority is to get better!" said Hamm. "We have an extensive physician network that we trust to treat our clients. We work with the insurance company so that the client doesn't have too, this reliefs a lot of stress of the case".

Zanes does not stop there; they also work with solving any property damage. Through insurance and customer service, Zanes Law ensures their clients will be taken care of from the day they begin work to the very end.

"Constant training allows the client to be taken care of from the day they call us to the day they receive their check," explained Hamm. "Case values are typically higher as well and the higher the case values, the happier the client. With Zanes Law and their attorneys, everyone wins!" About Zanes Law: Zanes Law firm of Tucson has been diligently working to provide you with safe, easy and efficient injury attorneys. Whether your case is big or small, Zanes can help you! If a car accident has you feeling disoriented, consult with our personal injury lawyers here in Tucson to obtain the compensation you deserve. Zanes Law is located at 3501 E. Speedway, Tucson, AZ 85716.

Read the full story at http://www.prweb.com/releases/2012/11/prweb10102925.htm PRWeb.com

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