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Mariner Reports Deployment of xVu SuitesOct 29, 2012 (Close-Up Media via COMTEX) -- Mariner, a provider of IP video service monitoring and troubleshooting technologies, announced that Duo County Telecom of Jamestown, Ky., and United Communications of Langdon, N.D., have deployed the Mariner xVu suite of service monitoring products, including Mariner SupportVu, Mariner NetworkVu, and Mariner ReportVu. According to a release, Duo County Telecom and United Communications are using Mariner's Video Service Oriented Monitoring platform with Minerva and ADB TR-069 integrations. The Company said Duo County and United Communications can proactively confirm and isolate IPTV performance issues before they negatively affect the end user experience, ensuring subscribers enjoy the best quality of experience when watching TV. "We deployed Mariner xVu so we could provide the best quality IPTV experience for our customers," said Mark Henry, Vice President of Operations, Duo County Telecom. "The solution helps us isolate any service interruptions and troubleshoot effectively, many times before customers even call the help desk." "The Mariner xVu solution has minimized any rework that we've had to do in the past," said Dennis Hansel, Assistant General Manager, United Communications. "We are easily able to monitor the quality of service delivered to our customers and respond much faster than before." SupportVu delivers real-time insight into IPTV performance in the home through an dashboard that offers a subscriber's view of the service. Using SupportVu, United Communications resolved a lingering service issue by pinpointing the exact Set-top boxes that were causing complaints in a hospitality complex. "We are thrilled to be working with Duo County Telecom and United Communications," said Curtis Howe, President and CEO of Mariner. "They are valuable partners and we are confident that Mariner xVu will continue to help them provide superior customer service while reducing their operating costs." Mariner xVu is a monitoring solution. Duo County Telecom is a cooperative, full-service communications company. "Duo County offers the full range of entertainment and communication services, along with two modern customer care centers to provide the highest level of customer care and convenience to our members and customers," said Eric West, Director of Marketing. The cooperative is proud of its rural history and feels a strong commitment to continue quality service to the communities it serves. United Communications is a cooperative offering services to customers in six North Eastern and North Central North Dakota counties. Mariner is a provider of video service oriented monitoring and management platforms for multiscreen networks. ((Comments on this story may be sent to [email protected])) |