Contact Center Solutions Industry News

TMCNet:  Avtex Signs Agreement with Language Access Network

[October 08, 2012]

Avtex Signs Agreement with Language Access Network

MINNEAPOLIS --(Business Wire)--

Avtex (News - Alert) solutions, a provider of customer experience technology solutions, today announced an agreement with Language Access Network. Language Access Network (LAN) a provider of real-time interpretation solutions for healthcare leveraging video, has selected Avtex as its technology partner for the development of its next generation interpretation solution.

"We evaluated a number of companies in our search for a solution provider and selected Avtex based not only on their knowledge of the various technologies required but also based on their ability to integrate them into a single solution," said Jamey Edwards, CEO of Language Access Network. "Our service is mission critical and drives significant value to our clients and Avtex understood that our requirements dictated an innovative, scalable and reliable solution that bolstered our position as the market leader."

Based on the patent pending video kiosk solution by Avtex, the real-time interpretation engine will allow non-native speaking patients in clinic and hospital settings to engage in video interaction with interpreters from aound the world.

"We are extremely excited to be working with Language Access Network on the development of their video interpretation solution," said George Demou, President of Avtex. "Video based interaction is an exciting new frontier in customer experience and feel this channel is gaining momentum in the contact center."

About Language Access Network
Language Access Network, LLC (LAN) is a leader in providing remote language interpretation services to the healthcare industry. Targeted towards Limited English Proficient and deaf and hard-of-hearing patient populations, LAN provides its rapidly growing client base (over 200 medical facilities nationwide) with 24/7/365 access to the highest quality & trained interpreters available via our centralized video language centers. LAN provides clients with real-time video and audio interpretation capabilities in over 200 languages that help clients improve operations, patient satisfaction, patient care, enhance financial performance and build trusted relationships through clear communication between the patient and the provider.

About Avtex
Avtex, a Pohlad (News - Alert) Family Company, is a provider of customer experience solutions that enable businesses to optimize interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner™ and Interactive Intelligence Platinum Elite Partner™, Avtex has deep capabilities in contact center, UC, CRM, portals and collaboration, notification, infrastructure solutions and application development. Avtex has over 500 customers in seven countries with offices located across the country. Find out more about Avtex online at www.avtex.com or follow Avtex on Twitter (News - Alert) at @avtex.


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