Contact Center Solutions Industry News

TMCNet:  Presidio to Offer Cisco Hosted Collaboration Solution

[September 17, 2012]

Presidio to Offer Cisco Hosted Collaboration Solution

NEW YORK, NY, Sep 17, 2012 (MARKETWIRE via COMTEX) -- Presidio, the nation's leading provider of Professional and Managed Services for advanced IT solutions, announced today that it has added Hosted Collaboration Solution (HCS) to their portfolio of Managed Services.

Built on Cisco's Hosted Collaboration Solution (HCS), Presidio HCS is an "as-a-service" suite of Cisco Collaboration applications, including Cisco Unified Communications, Cisco Unity(R) Connection, Cisco Unified Presence, Cisco Unified Mobility, and Cisco Attendant Console. Presidio HCS allows organizations to adopt and rapidly deploy new or existing applications in a utility fashion without having to make capital investments and commit internal resources.

Presidio can automate the provisioning, assurance, and billing mediation for applications while customizing deployment to the user.

Dave Hart, CTO of Presidio, commented, "We continue to grow and evolve our Managed Services offerings to meet the needs of our clients. A cloud-based offering like Presidio HCS enables our clients' flexibility in how they take advantage of collaboration applications to enable business outcomes for their organizations.

Companies that choose to deploy collaboration services in a hosted or cloud model can deploy unified communications and other collaboration functions on a per-user, per-month fee. In some cases this is a huge benefit from a time to market and long term cost of ownership standpoint." "The growth of cloud collaboration services is being fueled by customers' demand for cost-effective, productivity-enhancing communications applications, and innovative new hosted service offerings from providers, such as our valued partner, Presidio," said Richard McLeod, senior director, collaboration sales at Cisco.

"Presidio HCS delivers flexible deployment models for different customer sizes and requirements, as well as capital expense savings and operational efficiencies for customers." Presidio has a long history of supporting unified communications and will leverage their existing support expertise in a follow-the-sun model. Presidio HCS will be offered in all of their 50+ offices around the country.

ABOUT PRESIDIO: Presidio is the leading provider of Professional and Managed Services for advanced IT solutions. We help our clients leverage technology to better connect with their employees, business partners and customers. We connect people, every day and everywhere.

More than 2,000 Presidio IT professionals, 1,000 of whom are highly certified consulting engineers, are based in 50+ offices across the US. We serve our clients through a unique, local delivery model while capitalizing on our scale as a multi-billion dollar industry leader.

We are passionate about driving results for our clients and delivering the highest quality of service in the industry.

Contacts: Presidio Mike French Chief Marketing Officer 469-549-3800 Mike.French@presidio.com SOURCE: Presidio mailto:Mike.French@presidio.com

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources