Contact Center Solutions Industry News

TMCNet:  Intuit, Wells Fargo, DISH Network Senior Executives & Other Business Leaders to Share Insights on Today's IT Challenges as SNW Returns to Silicon Valley

[September 13, 2012]

Intuit, Wells Fargo, DISH Network Senior Executives & Other Business Leaders to Share Insights on Today's IT Challenges as SNW Returns to Silicon Valley

FRAMINGHAM, MA, Sep 13, 2012 (MARKETWIRE via COMTEX) -- Top executives from Intuit, Wells Fargo and DISH Network are among the business leaders who will be sharing their insights on today's most talked-about IT challenges as SNW returns to Silicon Valley on October 16-19. SNW Fall's focus is providing attendees with an "Intelligent Architecture for the Data Driven Business," which will be addressed through key note sessions, panels and through discussions on the expo floor.

SNW Fall 2012 will be held in the heart of tech industry -- at the Hyatt Regency Silicon Valley and Santa Clara Convention Center, the site of the largest SNW gathering in recent years.

Organizers expect this fall's SNW to attract even more IT management and top vendors, and in preparation, have assembled top CIOs and CTOs who represent a broad cross-section of industries to headline the four-day conference.

The SNW Fall 2012 keynoters who will spotlight some of today's most discussed IT challenges include: -- Intuit Senior VP and CIO Sasan Goodari, who will review IT's critical role in Intuit's transformation and expansion into the cloud and mobile worlds; -- Wells Fargo EVP and Head of Technology Infrastructure Services Scott Dillon, who will discuss the IT challenges faced by the merger of Wells Fargo and Wachovia, the largest in financial services history; -- DISH Network CIO Mike McClaskey, who will describe how IT helped reinvent the call center to address the new demands of DISH's growing base of consumers; -- Talisman Energy Senior VP Jim Noble, who will describe the creation of a real-time operations center, which monitors and controls Talisman's complex network of wells worldwide, helping to detect and address potentially life-threatening incidents; -- Avnet Senior VP Steve Philips, who will review how his IT organization broke down the silos of the data infrastructure, identifying and eliminating inefficiencies.

SNW Fall 2012 will also feature expanded program tracks, adding a new conference focus -- "consumerization and IT infrastructure" -- to topics of increasing importance to the IT management community, such as big data and solid state storage.

Big data will be a focus throughout SNW Fall 2012 -- in presentations and panels, and as the subject of a "lightening round" where big data providers will give five minute theater-style presentations. In addition, IDG Enterprise's chief content officer John Gallant will join with NetApp to present details on Computerworld research on how IT is converting big data into business value, a preview of the research can be viewed in this recent webcast.

"SNW has earned a reputation as an unmatched forum where IT management comes together to define the future of storage, data and infrastructure solutions, and that will clearly be the case this fall as the conference presenters and attendees take on today's most critical and urgent IT issues," said Wayne M. Adams, chairman, SNIA board of directors. "This fall's SNW will add new perspective to the IT developments driving business success today -- from the increased adoption of solid state storage and the continuing impact of big data to the rise of consumerization in IT." "Two years ago when SNW broke new ground with its first conference in Silicon Valley, the response from the IT community, technology companies and industry influencers was unprecedented," said John Amato, vice president and publisher, Computerworld. "This fall, we expect to see an even greater impact, as we draw on an even more vibrant hotbed of technology innovation to join with the broader SNW community of leaders in IT management in timely discussions around the technology forces driving change in business today." Attendees will again have an opportunity to experience the latest storage and data management technologies in SNW's Hands-on-Lab, and they can also speak with solution experts and see technology demonstrations in the conference Expo Hall. Among the technology leaders sponsoring SNW Fall 2012 are Egnyte, Fusion-io, QLogic, the Fiber Channel Industry Association, Imation, Riverbed, SafeNet, Samsung and Virtual Instruments. To learn more about sponsorship opportunities and join these solution providers contact John Amato, vp and publisher, Computerworld at john_amato@computerworld.com SNW is the world's largest independently produced conference series focused on the evolution of architecture for a new world of mobility, big data and business agility. Produced by Computerworld and co-owned by Computerworld and the SNIA (the Storage Networking Industry Association), SNW attracts top enterprise technology decision-makers who gather to participate in a forum of open thought leadership and practical education that is defining the future of storage, data and infrastructure solutions.

Registration Information To register for SNW Fall 2012, please call 800-883-9090, email snwreg@computerworld.com, or visit http://www.snwusa.com to register online.

To register for SNW Fall 2012 as a member of the media, industry analyst or industry blogger, please visit the SNW Fall 2012 media registration page: http://www.snwusa.com/F12Media.

For more information about SNW Fall 2012, including a complete agenda and list of presenters, please visit www.snwusa.com.

About Computerworld Computerworld is the leading source of technology news and information for IT influencers worldwide, providing peer perspective, IT leadership and business results.

Computerworld's award-winning website (www.computerworld.com), bi-weekly publication, focused conference series and custom research forms the hub of the world's largest (40+ edition) global IT media network. In the past five years alone, Computerworld has won more than 100 awards, including Best Website by American Society of Business Publication Editors (ASBPE) in 2012, Best Website by TABPI in 2012 and Magazine of the Year by ASBPE in 2010. Computerworld leads the industry with an online audience of over 3.5 million unique, monthly visitors (Omniture, September 2011). Computerworld is published by IDG Enterprise, a subsidiary of International Data Group (IDG), the world's leading media, events and research company.

Company information is available at www.idgenterprise.com.

About the SNIA The Storage Networking Industry Association (SNIA) is a not-for-profit global organization, made up of some 400 member companies spanning virtually the entire storage industry. SNIA's mission is to lead the storage industry worldwide in developing and promoting standards, technologies, and educational services to empower organizations in the management of information. To this end, the SNIA is uniquely committed to delivering standards, education, and services that will propel open storage networking solutions into the broader market. For additional information, visit the SNIA Web site at www.snia.org.

Media Contacts: Wendie Larkin Conference Media Manager Wendie.larkin@emanatepr.com 781-404-2411 Lynn Holmlund Marketing & PR Manager IDG Enterprise lholmlund@idgenterprise.com 508-935-4526 SOURCE: SNW mailto:Wendie.larkin@emanatepr.com mailto:lholmlund@idgenterprise.com

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources