|[September 12, 2012]
Comcast Brings Small Business Owners More Options for Advanced Technical Support
PHILADELPHIA --(Business Wire)--
Comcast (News - Alert) Corporation, one of the nation's leading providers of
information and communications products and services, today announced
the launch of Business Class Signature Support, a new 24/7 technical
support and equipment protection program for its small business
customers. With this new offering, Comcast Business Services now
provides its customers a single, trusted source of support for the
computers, tablets, mobile devices, servers and networks that power
their small business.
"Our small business customers have been telling us they need help
keeping up with and getting ahead of today's ever-evolving technology,"
said Daniel Herscovici, Vice President of Signature Support at Comcast.
"Whether it's setting up a network, helping a small business get its
employees connected remotely, removing a virus, or providing critical
cloud-based data back-up, our new Business Class Signature Support
service enables customers to meet their growing technology requirements."
With Business Class Signature Support, small business customers will
have access to experienced IT specialists who can provide advanced
technical support online, over the phone, or in-person at their
convenience. Customers will be able to choose from several monthly
packages ranging from round-the-clock remote support, onsite assistance
and extended warranties. In addition, Comcast will offer one-time
services such as virus removal, system set-up and wired and wireless
Comcast Business Services is initially launching Business Class
Signaure Support across its Northeast Division, which includes 14
states from Maine through Virginia and the District of Columbia. The
service will be made available in the remainder of the company's markets
later this year.
Since 2006, Comcast has been providing small businesses with advanced
communications solutions, including Internet, Ethernet, Voice and TV
"Our Business Class services are already backed by industry-leading 24/7
technical support and today's announcement further extends our focus on
being a trusted and reliable partner for the small business," added
Kevin O'Toole, Senior Vice President and General Manager of New Business
Solutions for Comcast Business Services. "By offering this new level of
support, we're helping our small business customers stay focused on
growing their business versus being side-tracked dealing with the
technology that powers it."
For more information on Business Class Signature Support, please visit business.comcast.com/signaturesupport
or call (855) 556-0602.
About Comcast Business Services
Business Services, a unit of Comcast Cable provides advanced
communication solutions to help organizations of all sizes meet their
business objectives. Through a modern, advanced fiber network that is
backed by 24/7 technical support, Comcast delivers Business Class
Internet, Ethernet, TV and Voice services for cost-effective, simplified
About Comcast Cable
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com)
is one of the nation's leading providers of entertainment, information
and communications products and services. Comcast is principally
involved in the operation of cable systems through Comcast Cable and in
the development, production and distribution of entertainment, news,
sports and other content for global audiences through NBCUniversal.
Comcast Cable is one of the nation's largest video, high-speed Internet
and phone providers to residential and business customers. Comcast is
the majority owner and manager of NBCUniversal, which owns and operates
entertainment and news cable networks, the NBC and Telemundo broadcast
networks, local television station groups, television production
operations, a major motion picture company and theme parks.
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