TMCnet News
Genesys Named in the 'Leaders' Quadrant of Gartner's Magic Quadrant for Contact Center Infrastructure [Professional Services Close - Up](Professional Services Close - Up Via Acquire Media NewsEdge) Genesys announced that market research firm Gartner, Inc. places the company in the Leaders Quadrant of its report, "Magic Quadrant for Contact Center Infrastructure, Worldwide" published June 27, and authored by Drew Kraus, Steve Blood and Geoff Johnson. According to a release on July 10, the evaluation in Gartner's Magic Quadrant is based on completeness of vision and ability to execute. According to the report, "Leaders are high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk." Through its customer service platform and solutions, Genesys helps companies deliver an exceptional customer experience and differentiate themselves from the competition. Genesys provides contact center, Interactive Voice Response (IVR), workforce optimization and analytics, web, mobile and social customer service solutions, using an approach that allows companies to choose between an on premise, cloud or hybrid implementation. "Genesys is pleased to be included as a leader in Gartner's Magic Quadrant, but we recognize that to maintain this level of recognition, it is imperative to continue evolving," said Nicolas de Kouchkovsky, chief marketing officer, Genesys. "Recent developments, such as the launch of the Genesys Mobile Engagement Solution and our bringing SIP to the mainstream for contact centers, demonstrate that Genesys is committed to pushing the envelope. Genesys solutions help organizations gain control over the customer service environment, eliminating bad customer service and building trust between brands and customers." Read Gartner's "Magic Quadrant for Contact Center Infrastructure, Worldwide" report. Genesys is a provider of customer service and contact center software and services. More information: www.genesyslab.com ((Comments on this story may be sent to [email protected])) (c) 2012 ProQuest Information and Learning Company; All Rights Reserved. |