[June 28, 2012]

RPM Implements UTOPY Speech Analytics to Maximize Collections Success

UTOPY, the leading provider of Voice of the Customer and Performance Optimization solutions powered by Customer Interaction Analytics, announced today that Receivables Performance Management (RPM), a national leader in accounts receivable management, has implemented UTOPY SpeechMiner® in order to maximize Agent performance and collections revenue while miniizing regulatory concerns and helping RPM clients to discover new techniques that can work on their portfolios.

"RPM continues to lead the industry in innovation, this time by leveraging Speech Analytics to optimize our operational processes," said Howard George, CEO of RPM. "We chose UTOPY (News - Alert) because its unique phrase-driven method of Speech Analytics is far more effective than any other method at identifying critical Agent skills and automatically monitoring usage of those skills on an ongoing basis to maximize Agent performance. In addition, UTOPY has integrated with our two different call recording systems, enabling every conversation that occurs in our contact center to be analyzed in exactly the same way."

"We are extremely proud to partner with RPM, who is already a leader in accounts receivable management, and help them further optimize their performance," said Roy Twersky, President and CEO of UTOPY. "In the collections industry, the ability to leverage the knowledge that Customer Interaction Analytics offers is vital - to both the company and its customers. Having solutions that provide critical, timely insight that can be utilized to drive improvements in performance and productivity is paramount to every facet of the business operation - from litigation avoidance to profitability."

About UTOPY - www.utopy.com

UTOPY provides award-winning Voice of the Customer and Contact Center Performance Optimization solutions powered by Customer Interaction Analytics. UTOPY offers the only contact center business applications completely driven by Customer Interaction Analytics, and guarantees the fastest ROI in the industry. For more information, visit www.utopy.com or www.speechanalytics.com or call 866.44.UTOPY (866.448.8679).

About RPM - www.receivablesperformance.com

Receivables Performance Management, LLC. (RPM) is a national organization that provides Pre-collect, Pre-legal, 1^st Party and 3^rd Party Consumer and commercial receivables servicing. Based in Seattle, Washington, RPM provides services to some of the largest telecommunications, utilities and financial institutions in the United States.

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