Contact Center Solutions Industry News
[June 18, 2012]
Sitel opens new call center in Philippines
Jun 18, 2012 (Datamonitor via COMTEX) -- Sitel, a provider of customer care services, has opened a new call center in Eton, Manila, Philippines.
The new location is Sitel's ninth customer care center in the Philippines, where the company already has 13,000 active skilled employees, the company said.
Sitel chose Eton due to its prime location at the crossroads of a major transportation hub in Pasig City, offering ease of access for Sitel employees. The new center will initially provide support for a online computer gaming company and a telecom service provider but has capacity for further expansion.
"There is a strong affinity between the US and the Philippines, and the available and efficient labor pool provides an opportunity for Sitel to deliver customer-facing services at very attractive rates," said Steve Barker, group general manager of Sitel.
"But it's not all about cost. The Philippines is one of the largest English-speaking countries in the world, and the Philippines has become a location of choice for many of the world's leading businesses." The Eton facility is designed to operate continuously through the use of a redundant centralized uninterruptable power supply (UPS) and power generators capable of providing long-term interim power. The facility also features security measures, with extensive CCTV recording capacity and an anti-pass back access system, the company added.
Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon
Back To Contact Center Solutions's Homepage
Contact Center Metrics that Matter
Customer Experience: The Journey from Good to Great
Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Vendor
Weekly Live Web Demonstration:
Contact Center Solutions
Every Wednesday at 11:00am Eastern (4:00pm GMT).