Amcom Mobile Connect Improves St. Michael's Hospital's Critical Communications

By Nathesh

TMCnet Contributor

 

The St. Michael's Hospital in Toronto is making use of the Amcom Mobile Connect smartphone and tablet communications solution to send important messages to the staff's mobile devices. The hospital was able to enhance the quality of staff interaction and patient care with Amcom's solution.

Amcom Mobile Connect was reportedly selected by the hospital for its functionality to let physicians read and respond to messages over their smartphone or tablet. All messages transferred by the Amcom Mobile Connect are well encrypted and the solution delivers a complete audit trail, including date and time stamps, as well as message contents.

St. Michael's hospital also employs Amcom operator consoles for initiating messages and code call while the Amcom Web directory takes care of the management of on-call schedules throughout the organization, providing everyone with up-to-date information. Amcom Mobile Connect and the contact center solutions supposedly helped the hospital reduce the amount of time spent tracking staff members down and allows for more efficient and accurate communications.

"With today's increasingly mobile workforce, it's imperative for healthcare organizations to ensure physicians and others receive communications in a timely manner," said Chris Heim, President of Amcom Software. "St. Michael's has done a tremendous job of doing just that with the combination of Amcom Mobile Connect and the internal messaging processes they've established."

The Amcom Mobile Connect separates critical messages from less important e-mails and text messages, secures the delivery of messages and responses, automates delivery receipts for messages, exercises active acknowledgement of message and free-form text responses, provides directory look-up and user authentication, initiates messages to other users on any type of device from a device running Amcom Mobile Connect, enables remote application wipe and administration and uses cellular and Wi-Fi networks.