Contact Center Solutions Industry News
[May 29, 2012]
Adeptra Partners with Validsoft on SIM Swap Fraud Solution for Banking Industry
May 29, 2012 (Close-Up Media via COMTEX) -- Adeptra, a provider of customer engagement technologies, announced that in partnership with ValidSoft, it has developed, tested and implemented a detection and prevention application to tackle the problem of SIM card fraud for the banking industry.
According to a release, the solution combines ValidSoft's unrivalled fraud detection technology, with the functionality of the cloud based Adeptra Risk Intervention Platform.
This solution provides the marketplace an opportunity to engage and understand customer data in a way that protects the banks and their customers within a real-time intervention delivered by Adeptra. This is the first Adeptra partner to successfully address the issue of SIM card fraud. The bank's adoption of the application is another stage in its work to secure all transaction channels by using technology and Adeptra's cloud based Risk Intervention Platform to deliver the process.
SIM swapping is a financial crime that is increasing in frequency, where fraudsters obtain and utilize a replacement SIM card to acquire security messages and one-time passwords sent to the consumer by the bank. Criminals are then able to change details, add beneficiaries and transfer money out of the account using personal information that may have been acquired through phishing attempts. While most types of financial fraud are recognizing reductions due to chip and pin, phone fraud saw a 48 percent increase in 2011.
The deployment at the bank comprises SIM swap protection provided by ValidSoft's baseline processing system, coupled with its predictive modeling capabilities. Once a suspected case has been highlighted, Adeptra's Decision Engine considers all available detection sources and an array of consumer data to ascertain the risk level. The system will then determine whether a communication is required and initiates the communication via the most appropriate channel for that particular customer.
Adeptra's CTO, Tony McGivern, said: "Once again, Adeptra leads the market into a new territory by engaging and delivering the most sophisticated anti-fraud solutions in the industry today. Without any additional capital investment and using existing technology, banks can benefit from best-in-class fraud detection applications that deliver loss avoidance options to our clients. Adeptra assesses and defines the intervention necessary to prevent further losses based on the critical data that ValidSoft delivers." Pat Carroll, CEO of ValidSoft, said: "We are very pleased to see our partnership with Adeptra bearing fruits so quickly. The contract with a global leader in the banking industry demonstrates that ValidSoft's security technology is at the forefront of fraud prevention solutions. Our partnership with Adeptra combines the market leader in sophisticated customer care with the best of breed in fraud prevention solutions." More information: www.adeptra.com www.validsoft.com ((Comments on this story may be sent to firstname.lastname@example.org))
Back To Contact Center Solutions's Homepage
Contact Center Metrics that Matter
Customer Experience: The Journey from Good to Great
Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Vendor
Weekly Live Web Demonstration:
Contact Center Solutions
Every Wednesday at 11:00am Eastern (4:00pm GMT).