Contact Center Solutions Industry News

TMCNet:  Altitude Software Starts to Deliver Cloud Contact Center Solutions in Scandinavia

[May 15, 2012]

Altitude Software Starts to Deliver Cloud Contact Center Solutions in Scandinavia

Altitude Cloud Brings Modular Solutions, Reduced Costs and More Flexibility to a Very Competitive Market Orebro, Sweden, and Lisbon, Portugal, May 15th, 2012 Altitude Software, a global leader in contact center technology, today announces that it has started to deliver cloud contact center solutions in Scandinavia, following the acquisition of a majority of Sweden-based Software-as-a-Service provider ASP Nordic from private investors.

The new venture advances the delivery of next generation cloud solutions, under the Altitude Cloud brand, initially with a focus on Scandinavia. Since 2008, ASP Nordic has been an Altitude Software partner, running operations in the Cloud for thousands of users in leading contact centers in Scandinavia. The transaction financial details were not disclosed.

"Altitude Software's investment in Sweden underlines the strategic importance of the Northern Europe market as an early adopter of Cloud software solutions to manage customer service operations. Increasingly, companies prefer to focus on their core business and use advanced technology solutions delivered by reliable specialized providers", states Gastão Taveira, Altitude Software CEO. “The new venture combines the Cloud provider experience of the Swedish team with the global product skills of the Altitude Software team to present a powerful Contact Center in the Cloud offering in the market”.

Altitude Cloud empowers contact center operations to focus on business Altitude Cloud Contact Center is a completely modular solution that can be up and running within a matter of hours with little to no capital investment. Contact Center operations are able to scale up or down based on demand, while optimizing resources and saving time and money. Free from IT management tasks, contact centers can focus on their core business relationships to become more productive and competitive.

"In the last few years, as cloud computing has fast become a top priority for decision makers and investors on the Nordic region, we have developed and refined SaaS offerings, providing contact centers with very competitive solutions", stated Henrik Sjostrand, General Manager for Altitude Cloud in Sweden. "The Altitude Software investment enables us to take the next step and provide leading edge contact center business solutions requiring minimum investment, no specific IT knowledge or competencies, while providing user friendly self-service and management tools".

Contact Centres in Northern Europe can now benefit from a new generation of powerful applications to manage multi-channel interactions, directed at sales, telemarketing, customer service, debt recovery and other business needs. From voice self-service to intelligent routing, from outbound to inbound dialling, from desktops to knowledge base integration, Altitude Cloud Contact Centre has solutions to speed the roll-out of new campaigns and services, enforce confidentiality and security. Key advantages to having operations in Sweden are the ability to leverage the operational experience gained in Cloud services, the strong platforms for Data Centers in Scandinavia and the customization of easy to use management tools that gives contact centre managers the ability to maximize business in real time. The new venture becomes the latest addition to a network of Altitude Software offices covering 16 countries in four continents.

Altitude Cloud solutions prove successful with service providers worldwide "The software-as-a-service model was a natural extension for our customer interaction management suite, and it has already been successfully adopted by partners and service providers in the EMEA, Latin America and Asia-Pacific markets" said Gastão Taveira. "Altitude uCI™ is a highly flexible, truly unified customer interaction management suite that powers service-delivery models from Cloud / SaaS to on-premise solutions. We have a track record of product and service innovation that makes a difference and contributes to place our customers a step ahead of the competition” Altitude uCI™ (Unified Customer Interaction) suite of solutions has a long track record of outstanding results, now in 1100 contact centers worldwide, having won over 50 Industry Awards for Innovation and Performance in more recent years. The Altitude Software Partner Network has more than 160 members providing Contact Center solutions, using Altitude’s products and services.

For more information about Altitude Cloud in Northern Europe visit www.altitudecloud.com

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