Contact Center Solutions Industry News

TMCNet:  Fonality Selects Sonus to Enhance Network Performance and Capability

[May 09, 2012]

Fonality Selects Sonus to Enhance Network Performance and Capability

WESTFORD, Mass. --(Business Wire)--

Sonus Networks, Inc.

Key Takeaways:

  • Fonality (News - Alert) is a new customer for Sonus; Solution features Sonus SBC 5200s and Sonus NetScore®.
  • New capabilities increase Fonality's network capability to support growth while reducing operational expenses through simplified design and fast deployment of new services and features.
  • Sonus was selected for its ability to scale and seamlessly enable all types of SIP traffic.

Sonus Networks, Inc. (Nasdaq: SONS), global leader in SIP communications, today announced that Fonality has selected Sonus to enhance the performance, reliability and capability of its Cloud-hosted VoIP and Unified Communications (UC) network. A new Sonus customer, Fonality is one of North America's fastest growing providers of business communications and has enabled more than two billion calls across the Cloud. The company offers small and mid-size businesses across North America, Australia and Japan fully Cloud-hosted VoIP, UC and contact center services as well as hybrid Cloud-managed, premise-based IP-PBX, UC and contact center solutions.

The solution features Sonus® SBC 5200 session border controllers (SBC) and will enhance Fonality's current Cloud-hosted network by simplifying it through SIP trunk consolidation while also reducing their operating costs. The new capabilities are expected to further harden the security of Fonality's network and enable the firm to accommodate rapid new user growth for those demanding SIP-based UC and contact center application features. Fonality will also deploy Sonus NetScore, a network performance analyzer that enables service providers and enterprises to increase operational efficiencies and maximize return on investment. Sonus was selected by Fonality based on the ability to provide a highly scalable, reliable SBC platform which leverages the benefits of SIP to reduce costs and add capabilities.

Quotes:

"Investing in our network and the advanced communications services we provide is fundamental to the commitment we make to small and mid-size businesses each day," said David Scult, CEO at Fonality. "In a competitive review process we examined the Sonus SBC 5200 solution thoroughly and we chose it because we wanted to be certain that our network had the ability to scale and grow effectively."

"Fonality is reshaping how growing businesses communicate by offering Cloud-hosted, full featured Unified Communications and Contact Center capabilities at a fraction of the cost of legacy PBX providers," said Todd Abbott, Senior Vice President of Sales and Marketing, Sonus. "Our portfolio of SBCs is purpose-built to help service providers experience the benefits of SIP to help deliver new Cloud-ready features and capabilities for the customers they serve."

Other Facts:

  • A recent Tolly Group report revealed that the Fonality Connect Cloud-hosted solution costs about 43 percent less on average over a three-year period and delivers 70 percent lower first-year out of pocket costs than legacy solutions from Cisco, Avaya and Shoretel.
  • Fonality's HUD for Mobile was a 211 Internet Telephony magazine 'Product of the Year' award winner. Fonality HUD for Mobile extends office communications features to Apple and Android devices so users can access presence and other UC features from the palm of their hand.
  • Infonetics (News - Alert) Research shows Sonus as the fastest-growing SBC vendor ("Service Provider VoIP Equipment and Subscribers," 4Q11 report); growing almost 4x faster than the market average.
  • Sonus SBC 5200 supports 64,000 sessions on a single server; more than twice the capacity of the leading SBC competitor.
  • In partnership with John Wiley & Sons (News - Alert), Inc., Sonus recently announced the first-edition of Session Border Controllers For Dummies reference book.

Additional Resources:

Tags/Keywords:

Sonus Networks (News - Alert), Sonus, SONS, Fonality, trixbox, HUD, IP-based network solutions, VoIP trunking, SIP trunking services, VoIP, Cloud VoIP communications, unified communications, UC, IP, TDM, SBC, session border controller, SBC 5200, Sonus NetScore

About Fonality:

Founded in 2004, Fonality is a pioneer in business communications, delivering cloud-based and hybrid-hosted solutions that increase mobility and enhance productivity for small and mid-size businesses. The company offers an enterprise-grade feature set at a fraction of the cost or complexity of legacy providers. Investors include Intel Capital (News - Alert), Draper Fisher Jurvetson and Azure Capital Partners. For more information go to Fonality.com or call 877-FONALITY.

About Sonus Networks

Sonus Networks, Inc. is a leader in IP networking with proven expertise in delivering secure, reliable and scalable next-generation infrastructure and subscriber solutions. With customers in over 50 countries across the globe and over a decade of experience in transforming networks to IP, Sonus has enabled service providers and enterprises to capture and retain users and generate significant ROI. Sonus products include session border controllers, policy/routing servers, subscriber feature servers and media and signaling gateways. Sonus products are supported by a global services team with experience in design, deployment and maintenance of some of the world's largest and most complex IP networks. For more information, visit www.sonus.net or call 1-855-GO-SONUS.

Important Information Regarding Forward-Looking Statements

The information in this release may contain certain forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995 regarding future events that involve risks and uncertainties.

Although Sonus believes that its expectations are based on reasonable assumptions, readers are cautioned that these forward-looking statements are only predictions and are subject to inherent uncertainties, risks and changes in circumstances that are difficult to predict. Sonus' actual results may differ materially from those contemplated by the forward-looking statements. Such forward-looking statements may relate to, among others, expected growth rates, future business prospects and market conditions. Such forward-looking statements do not constitute guarantees of future performance and are subject to a variety of risks and uncertainties that could cause actual results to differ materially from those anticipated. These include, but are not limited to: the timing of Sonus' recognition of revenues; the ability to recruit and retain key personnel; difficulties supporting our new strategic focus on channel sales; difficulties expanding Sonus' customer base; difficulties leveraging market opportunities; difficulties providing solutions that meet the needs of customers; market acceptance of Sonus' products and services; rapid technological and market change; the ability to protect intellectual property rights; the ability to maintain partner, reseller, distribution and vendor support and supply relationships; higher risks in international operations and markets; the ability to hire and retain employees; the impact of increased competition; currency fluctuations; litigation; changes in the market prices of Sonus' common stock; actions taken by significant stockholders; failure or circumvention of Sonus' controls and procedures and other risks and uncertainties described more fully in documents filed with or furnished to the Securities and Exchange Commission by Sonus, including in Part I, Item 1A "Risk Factors", and Part II, Item 7 and Item 7A "Management's Discussion and Analysis of Financial Condition and Results of Operations", and "Quantitative and Qualitative Disclosure about Market Risk" in Sonus' most recent Annual Report on Form 10-K, and in Part I, Items 2 and 3 "Management's Discussion and Analysis of Financial Condition and Results of Operations" and "Quantitative and Qualitative Disclosures About Market Risk", and Part II, Item 1A, "Risk Factors", in Sonus' quarterly reports filed thereafter.

Any forward-looking statements represent Sonus' views only as of the date on which such statement is made, and should not be relied upon as representing Sonus' views as of any subsequent date. While Sonus may elect to update forward-looking statements at some point, Sonus specifically disclaims any obligation to do so, except as required by law.

Sonus is a registered trademark of Sonus Networks, Inc. All other company and product names may be trademarks of the respective companies with which they are associated.


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