Contact Center Solutions Industry News

TMCNet:  Arcturus

[May 08, 2012]

Arcturus "System Solutions" Support Manufacturers With Specialized Audio/VoIP Applications in Transportation, Healthcare and Buildings

(Marketwire Via Acquire Media NewsEdge) TORONTO -- (Marketwire) -- 05/08/12 -- Arcturus Networks Inc., a leading innovator of enablement products for VoIP, digital audio and industrial embedded devices, announced today the availability of system solutions targeting three key vertical markets: transportation, healthcare and building systems. The system solutions are intended for equipment manufacturers looking to create nurse call systems, school intercoms, fire/safety notification, building access control or mass-transit passenger/vehicle communications. The business model bundles hardware, software, support and services into one tailored package, including toolkits that specifically address audio intelligibility recommendations made by standards bodies.

"Organizations including NEMA and NFPA recognize audio communication is key to improving a range of products from evacuation systems to devices that will help our aging population remain independent," said David Steele, product manager "Our system-solutions combine class-leading intelligibility tools with intrinsic supervision, making it possible for applications like nurse call equipment to handle the supervised monitoring of patient rooms using a combination of PC central stations and mobile agents such as iPads." The system solutions build on a decade long commitment to deliver core technology to industrial equipment manufacturers. The engagement allows manufacturers to work directly with Arcturus, freeing up valuable resources to focus on their core areas of expertise and overall system architecture. In turn, Arcturus provides the building blocks, tools and any specialized integration required. A key part of this is a Device Virtualization Service, an M2M (machine-to-machine) protocol, developed by Arcturus that abstracts the operation and supervision of an embedded device into an IP based protocol. This protocol reduces time to market by providing a consistent interface for central operation, work flow interaction and overall system supervision. The Device Virtualization Service is suitable for the operation of many devices from one or more central stations (agents) and extends to iPad®, iPhone® and Android® mobile platforms.

Specialized MiddlewareThe solution is built using a Linux base system enhanced with Arcturus' award winning middleware to improve reliability, support device management and enable local / wide area digital voice and audio distribution. In addition to the baseline middleware, specialized tool kits address: Audio intelligibility, including noise compensation, call quality and acoustic performance monitoring Advanced audio algorithms, providing better performance in intercom (speakerphone) applications Autonomous (with M2M reporting) or fully supervised operating modes M2M workflow integration tools for central operation and management of many devices M2M workflow integration tools for converged mobile environments (iPhone, iPad and Andriod) M2M tools for central administration and management (configuration, firmware, maintenance) Integrated test tools, active failure detection (loss of service) and failure countermeasures Full reporting and remote logging System Solutions Hardware Platform A 100 x 110mm small form-factor, Single Board Computer (SBC) functions as both a development board and a deployment-ready product. The system is designed to withstand operation in harsh environments and provides complete subsystems for power, Power Over Ethernet (PoE), networking, analog audio and powered audio output. The solution supports advanced audio processing algorithms such as Acoustic Echo Cancellation (AEC), wide band, narrow band or adaptive differential pulse-code modulation (ADPCM) vocoders and up to sixteen (16) optically isolated digital input and output signals. These signals may be used as part of a distributed control system (DCS), as part of supervisory control and data acquisition (SCADA) or as part of a programmable logic controller (PLC) system in support of interconnecting remote sensors, alarms, lights, push buttons, and switches.

More Information For a complete list of modes of operation, features, support and options, refer to: www.arcturusnetworks.com/solutions AvailabilitySystem solutions are currently available to qualified customers. A basic system solution package is available for $7,500 and includes access to a number of optional components. A basic package includes hardware, managed software releases, branding and default configuration customization, hardware and software support resources as well as maintenance agreement for the first year.

About Arcturus Networks Inc.Arcturus Networks Inc. is a leading provider of embedded solutions for communication and industrial applications. Recognized as an embedded Linux pioneer, Arcturus has contributed to the innovation of thousands of products and helped to establish embedded Linux solutions as a defacto global standard. Since 2002, Arcturus has been focused on simplifying product development by creating enablement technologies, including a line of product-ready hardware modules, corresponding open source OS packages and middleware solutions for device management, voice and media. Arcturus middleware is award winning and certified interoperable by leading infrastructure vendors. For more information, visit www.arcturusnetworks.com.

Press Contacts: Arcturus Networks Inc.

Email Contact 416.621.0125 x233 Source: Arcturus Networks Inc.

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources