Angel Integrates IVR Into LexisNexis Identity Proofing and Voice Biometrics Solutions

(Marketwire Via Acquire Media NewsEdge) VIENNA, VA -- (Marketwire) -- 05/08/12 -- Angel, a leading provider of cloud-based Customer Engagement Management (CEM) solutions, today announced LexisNexis® Risk Solutions has integrated Angel's interactive voice technology (IVR) to create LexisNexis IVR on Demand for Identity Proofing and Voice Biometrics. This new solution will enable LexisNexis customers to quickly create and deploy identity proofing and voice biometrics via the cloud and provide stronger, risk-based user verification and authentication. LexisNexis provides identity proofing and Multi-Factor Authentication solutions for users who repeatedly access high risk, high value transactions remotely within the financial services, healthcare, government, and retail markets. With the LexisNexis IVR on Demand for Identity Proofing and Voice Biometrics, organizations can leverage Angel's IVR capabilities to implement identity proofing or voice biometrics quickly and easily within their own IVR environment, without the expense of having to build those capabilities internally.

"Speed to market is absolutely essential to our customers," said Dennis Becker, vice president, emerging markets, LexisNexis. "Angel has proven its voice and IVR solutions can be immediately deployed and scaled to meet the demands of global businesses, which is a huge competitive advantage within any market. With these new capabilities, customers can quickly and easily implement identity proofing and voice biometrics within their IVR environments to meet their strong authentication needs." LexisNexis joins CenturyLink and others in providing Angel voice solutions to their customers. Angel's IVR service is delivered through a software as a service (SaaS) model, which enables businesses to customize the solution specifically for their business. The LexisNexis IVR on Demand is powered by Angel's cloud-based IVR and is a fully on demand solution that requires no hardware, software or staff investments from the customer. The LexisNexis IVR on Demand solutions for Identity Proofing and Voice Biometrics features Angel speech recognition and is designed to easily scale to changing business and customer needs.

"Customers expect immediate and personalized attention -- and rightly so," said Dave Rennyson, president of Angel. "Being able to create this customized dialogue is critical to the customer experience, regardless of the size of the business. With Angel's IVR technology, LexisNexis can enable its global audience to enhance how they communicate with their customers, all with minimal interruption to their existing enterprise architecture." For more information on Angel, please visit: http://www.angel.com/.

About LexisNexis Risk Solutions LexisNexis® Risk Solutions (www.lexisnexis.com/risk/) is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of Reed Elsevier, a leading publisher and information provider that serves customers in more than 100 countries with more than 30,000 employees worldwide.

About Angel Angel is a leading provider of cloud-based customer engagement management (CEM) solutions, including Caller First focused Interactive Voice Response (IVR) and Contact Center solutions. These solutions enable mid-market and enterprise organizations to quickly deploy voice, SMS, chat and business intelligence (BI) applications. More than 1,000 customers worldwide turn to Angel's proprietary customer engagement technology to power customer experience, marketing and sales needs. Angel's solutions are built on an on-demand, software-as-a-service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing. http://www.angel.com/products/inbound-ivr.php Contact: Mallory Cloutier SHIFT Communications 617-778-1888 Email Contact Source: Angel

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.