Managed Services Specific Outsourced Help Desk Acquisition: Dove Help Desk Joins GMS

(Marketwire Via Acquire Media NewsEdge) TORONTO, ONTARIO -- (Marketwire) -- 05/08/12 -- GMS Live Expert, an outsourced Help Desk and NOC for Managed Service Providers (MSPs), a service division of Global Mentoring Solutions Inc., recently announced the acquisition of Dove Help Desk, a Lexington, MA outsourced live help desk with six years experience working solely with Managed Service Providers across the US.

The contribution of Dove Help Desk's resources and experience creates significant opportunities for Global Mentoring Solutions Inc., and their consolidated MSP Partners, to benefit from greater economies of scale, enhanced PSA system integration, service coverage and extended NOC capability.

Wayne Goldstein, CEO of Global Mentoring Solutions explains the reason for the acquisition; "I'm very excited about our combined future! The addition of DHD provides us with immediate gains in technology, personnel and new customers to work with. The new organization will allow us to provide the MSP community with a richer service offering going forward." MSP Partners and their clients working with both service divisions will receive full function 24/7 service support availability, a most responsive and effective customer experience, as well as increased efficiencies from cross Professional Services Automation ticketing technology.

Barbara Dove, CEO and President of Dove notes; "Building on the foundation that Dove has established over the past six years, this acquisition is the natural next step in the evolution, growth and long-term prosperity of our firm." About Global Mentoring Solutions Global Mentoring Solutions is a diverse, customer centric support organization; dedicated to our Reseller Channel. With today's complex technology support needs, GMS Live Expert provides seamless MSP Help Desk and NOC extensions for IT service businesses. With 24/7 end user phone, chat and email support capabilities, GMS Live Expert aims to complement company's support services. GMS Live Expert supports its MSP Partner's branding as a transparent extension to existing services and resources. GMS Live Expert creates a unique direct inward dial specifically for use by Managed Services clients, provides a branded chat engine, and handles all inbound client communications as an extension of their client's corporate branding.

Visit www.gmsliveexpert.com for more details, including an introduction video and sales chat support.

About Dove Help Desk Dove Help Desk provides superior Help Desk support to their clients resulting in lower costs, increased productivity, and improved client satisfaction. Over the past 6 years, Dove Help Desk has specialized in prompt phone, e-mail and remote support for the MSP. The key to its success lies in its aim to make employees more productive. Dove takes away the mundane computer user issues thereby freely the IT staff to maintain their focus on important projects. PC users get back to work faster and become more effective.

Add to Digg Bookmark with del.icio.us Add to Newsvine Contacts: Media Contact: Dan Goldstein 905.286.3823 dgoldstein@globalmentoring.com Source: GMS Live Expert

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.