Contact Center Solutions Industry News

TMCNet:  Financial Services Firms Choose Kofax to Support Information Management Initiatives

[May 08, 2012]

Financial Services Firms Choose Kofax to Support Information Management Initiatives

IRVINE, Calif. --(Business Wire)--

Kofax plc (LSE:KFX), a leading provider of capture enabled business process management (BPM) solutions, today announced that sales of Kofax solutions to financial services firms continue to grow and gain momentum, with orders from multiple new customers exceeding $1 million in revenue.

According to a March 2012 survey* of 30 insurance and 29 banking firms by Aberdeen (News - Alert) Group, a leading business intelligence research company, banking organizations showed the most aggressive plans to invest in document management tools and showed the largest performance gains from doing so, with 15 percent year-over-year increases in time-to-information, data visibility and data discoverability.

"Banks and financial services firms recognize the measurable ROI automation provides by reducing the costs, delays and risks associated with manual processes," said Alan Kerr, Executive Vice President of Field Operations at Kofax. "As a result, we see both new and existing Kofax banking customers looking to capture solutions to handle customer correspondence, invoice processing, mortgage processing and new account openings."

Examples of recent banking solution orders include:

  • A leading builder of manufactured and modular homes and commercial and educational buildings and provider of financing and insurance products for its customers will expand its Kofax Capture solution to include Kofax Transformtion Modules and Kofax Communication Server to automate the processing of approximately 20 million mortgage loan documents and insurance applications it receives annually. The value of the contract to Kofax exceeds $500,000.
  • A bank servicing several branches of the U.S. military will expand its Kofax Capture solution to include Kofax Transformation Modules and Kofax Monitor to capture and process approximately 40 million invoices, credit statements, member correspondence, membership forms and accounts payable documents it receives annually. The value of the contract to Kofax exceeds $200,000.
  • A leading financial advisory firm and provider of asset management and financial planning services will expand its existing Kofax solution and implement Kofax Capture, Kofax Monitor and Kofax VRS to automate the processing of approximately 20 million brokerage documents and customer correspondence it receives annually. The value of the contract to Kofax exceeds $290,000.

For more information about Kofax solutions for banking, visit www.kofax.com/solutions/banking-and-finance.asp.

About Kofax

Kofax plc (LSE: KFX) is a leading provider of Capture Enabled BPMTM (business process management) solutions. These award winning solutions capture and streamline the flow of business critical information throughout an organization in a more accurate, timely and cost effective manner, enabling our customers to be more responsive to their constituents and gain competitive advantage. Kofax solutions provide a rapid return on investment to thousands of customers in banking, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these solutions through its own sales and service organization, and a global network of more than 800 authorized partners in more than 70 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.

* "The Tortoise and the Hare: A Tale of Document Management in Insurance and Banking." Aberdeen Group. March 2012.

"Kofax" and "Capture Enabled BPM" are Kofax trademarks in the US, the EU and other regions. All other trademarks and registered trademarks are the property of their respective owners.


[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources