AP Technology NewsBrief at 8:35 a.m. EDT

(Associated Press Via Acquire Media NewsEdge) Experts unlike ruling in Facebook speech caseNORFOLK, Va. (AP) _ The "like" button on Facebook seems like a relatively clear way to express your support for something, but a federal judge says that doesn't mean clicking it is constitutionally protected speech. Exactly what a "like" means _ if anything _ played a part in a case in Virginia involving six people who say Hampton Sheriff B.J. Roberts fired them for supporting an opponent in his 2009 re-election bid, which he won. The workers sued, saying their First Amendment rights were violated.

Facebook valued at up to $95B in IPO price rangeNEW YORK (AP) _ Facebook, the company that turned the social Web into a cultural and business phenomenon, is worth as much as $95 billion, according to the price range for its upcoming initial public offering of stock. Facebook's IPO, expected in a couple of weeks, would be the biggest ever for an Internet company. Facebook disclosed the price range of $28 to $35 per share in a regulatory filing Thursday.

Yahoo confirms misleading info on new CEO's resumeSAN FRANCISCO (AP) _ A disgruntled Yahoo shareholder questioned the qualifications and integrity of recently hired CEO Scott Thompson after exposing a misrepresentation about the executive's education. The fabrication confirmed Thursday by Yahoo Inc. gives New York hedge fund manager Daniel Loeb more artillery as he tries to topple a board of directors favored by Thompson, who became CEO of the troubled Internet company four months ago.

LinkedIn to buy SlideShare as 1Q beats StreetMOUNTAIN VIEW, Calif. (AP) _ LinkedIn Corp. said Thursday that its first-quarter profit more than doubled, and the business networking company is buying presentation sharing website SlideShare for $118.8 million. Shares jumped $9.29, or more than 8 percent, to $118.70 in extended trading. If that rally extends into Friday's regular trading session, LinkedIn's stock price will be close to its peak of $122.70 reached during the shares' market debut nearly a year ago. The stock has remained well above its initial public offering price of $45 since then.

Samsung reveals new flagship Galaxy smartphoneNEW YORK (AP) _ Samsung Electronics Co.'s latest Galaxy phone will have a high-definition touch screen that's nearly twice the size of the iPhone, while being thinner and lighter than Apple's phone. The Galaxy line has emerged as the biggest competitor to the iPhone. Samsung said the Galaxy S III will go on sale in Europe on May 29 and in the U.S. this summer. The Korean company showed off the phone Thursday at an event in London.

Not all growth mutual funds take a bite of AppleBOSTON (AP) _ A mutual fund manager usually can count on having a good year if the largest investment in the portfolio is surging. But that's not the case for Tony Trzcinka. The largest holding in his Pax World Growth Fund is Apple Inc., and shares of the technology icon are up 44 percent. That's four times more than the broader market. Yet Trzcinka is being questioned about the fund's 12.5 percent return. Although that's a strong result just four months into the year, it trails more than 80 percent of the fund's large-cap growth stock peers.

Possible jury impasse looms in Oracle-Google trialSAN FRANCISCO (AP) _ A federal court jury is having a difficult time reaching a verdict in a complex copyright infringement trial pitting Oracle against Google. A question posed late Thursday in a note from one of the 12 jurors raised the specter of an impasse after lawyers on both sides spent two weeks trying to make their cases. The evidence included testimony from Oracle Corp. CEO Larry Ellison and Google Inc. CEO Larry Page.

TV's double vision, when 1 screen isn't enoughNEW YORK (AP) _ As a kid, I dreamed of having a telephone that was plugged into my family's TV and would let me ring up whoever I was watching. With this special phone, I could reach my favorite TV stars, introduce myself and talk to them about their shows. It would've been so great. But I always knew it was an impossible dream.

Review: 'Star Wars,' Pixar characters boost KinectGeorge Lucas' sprawling "Star Wars" universe has always lent itself to games _ even if they were as simple as pretend light saber duels in your backyard. "Kinect Star Wars" (LucasArts, for the Xbox 360, $49.99) is a light saber fan's dream title. Using Microsoft's Kinect camera, which translates your motions into on-screen activity, you start with training against floating droids shooting red rays. Eventually, you can challenge Darth Vader himself. It's a good upper-body workout, and you get the signature hum of the famous movie weapon.

Shares of BlackBerry maker hit eight-year lowTORONTO (AP) _ Shares of Research in Motion Ltd. hit an eight-year low Thursday and have fallen more than 15 percent in the past three days, after the company unveiled a prototype BlackBerry with new software. THE SPARK: The prototype has caused angst for BlackBerry users and RIM investors. When new chief executive Thorsten Heins unveiled a touchscreen prototype Tuesday at RIM's annual BlackBerry World conference in Orlando, Fla., he gave no new timetable on when the much-delayed devices will be released.

(c) 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.