Contact Center Solutions Industry News

TMCNet:  AIRCOM International Purchases Symena Software [Professional Services Close - Up]

[April 30, 2012]

AIRCOM International Purchases Symena Software [Professional Services Close - Up]

(Professional Services Close - Up Via Acquire Media NewsEdge) AIRCOM International, a portfolio company of H.I.G. Europe, the European arm of global private equity investment firm H.I.G. Capital, announced the acquisition of Symena Software and Consulting GmbH.

According to a release, AIRCOM is an independent provider of network planning management and optimisation tools and services to the mobile telecoms industry; its products are in use across more than 135 countries by over half the world's mobile operators.

Symena develops software that helps to automate mobile networks. The company was founded in 2002 as a spin-off from Vienna University. It has enjoyed significant market traction with leading international operators, network equipment providers, systems integrators and drive test tool vendors including Alcatel-Lucent, Ericsson and Vodafone.

The companies said that the acquisition will further strengthen AIRCOM's LTE/4G radio network capability by integrating Symena's best-in-class solutions with AIRCOM's planning and performance management tools.

The companies added that under the leadership of Chief Executive Alwyn Welch, who joined the business in 2011, AIRCOM continues to see strong growth in the market for mobile network management tools and services. Welch said: "Our decision to acquire Symena is a clear demonstration of our commitment to cost effectively deliver optimal service quality across multi-technology and multi-vendor networks. By capturing Symena's proven technology and internationally recognised skillset, we can deliver even further value to our respective customers while offering a powerful business case to new operators and vendors." Paul Canning, Managing Director, H.I.G. Europe said: "We are delighted to support AIRCOM's acquisition of Symena. This transaction should further cement AIRCOM's position as the leading independent optimization software and solutions provider to the mobile telecoms industry." More information: www.higcapital.com.

((Comments on this story may be sent to newsdesk@closeupmedia.com)) (c) 2012 ProQuest Information and Learning Company; All Rights Reserved.

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources