Contact Center Solutions Industry News

TMCNet:  Ditech Networks Welcomes Bright House Networks to PhoneTag Voicemail-to-Text Services

[April 27, 2012]

Ditech Networks Welcomes Bright House Networks to PhoneTag Voicemail-to-Text Services

(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 27 April 2012 Release date- 25042012 - San Jose, California - Ditech Networks (Nasdaq: DITC), a leading provider of advanced voice processing solutions, today announced announced Bright House Networks, the sixth largest cable owner and operator, is now offering Ditech's PhoneTag voicemail-to-text services to both residential and business customers.

The PhoneTag product allows service providers an excellent way to differentiate themselves in a crowded market, while continuing to improve revenue per user. Ditech Networks works hard to deliver a superior product and experience for each new customer.

'As a user of Ditech's PhoneTag service, I was familiar with the quality they offer,' said Nomi Bergman, President of Bright House Networks. 'Ditech has assembled a great support team and we are pleased that our customer feedback continues to be positive about the PhoneTag service.' 'Bright House Networks brings a diverse residential and business customer base to the PhoneTag services,' said Ken Naumann, President and CEO of Ditech Networks. 'We look forward to expanding our relationship and growing with them into new markets.' About Ditech Networks Ditech Networks provides advanced voice processing solutions that enable carriers, enterprises, and consumers to benefit from the power and simplicity of human speech. Ditech's solutions include highly accurate voice-to-text recognition to bridge the spoken world into the Web 2.0 world as well as speech enhancement to assist in enhancing spoken communication.

Leveraging over 20 years of deployments with communications providers around the world, Ditech's products help global communications companies meet the multiple challenges of service differentiation, network expansion, and call capacity, by delivering consistent, dependable voice quality. Ditech's customers include Verizon, Sprint/Nextel, Cincinnati Bell, Orascom Telecom, AT&T, Telus, and West Corporation. Ditech Networks is headquartered in San Jose, California.

For more information, visit www.ditechnetworks.com.

About Bright House Networks Bright House Networks is the sixth largest owner and operator of cable systems in the U.S. and the second largest in Florida with technologically advanced systems located in five states including Florida, Alabama, Indiana, Michigan and California.

Bright House Networks serves more than 2.4 million customers who subscribe to one or more of its video, high-speed data and voice services. The company also offers a full suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Bright House Media Strategies, the advertising arm of Bright House Networks, offers businesses advanced targeted advertising solutions. Bright House Networks also owns and operates exclusive local news and sports channels in its Florida markets.

For more information about Bright House Networks or our products and services, please visit www.brighthouse.com.

Media Contacts Karl Brown VP of Marketing, Ditech Networks +1 (408) 883-3682 kbrown@ditechnetworks.com or Lorelie Johnson Bright House Networks (407) 210-3188 Lorelie.Johnson@mybrighthouse.com Investor Contact: Bill Tamblyn CFO, Ditech Networks +1 (408) 883-3691 btamblyn@ditechnetworks.com [Editorial queries for this story should be sent to newswire@enpublishing.co.uk] ((Comments on this story may be sent to info@enpublishing.co.uk)) (c) 2012 Electronic News Publishing -

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources