USAN to Showcase Hosted IVR and Unified Cloud Communications at ICMI ACCE Conference and Expo

Who: USAN, a provider of multi-channel customer engagement solutions What: Is a featured sponsor and exhibitor in booth 607 at the ICMI ACCE Conference and Expo When: May 7- 10, 2012 Where: Seattle, Washington, Washington State Convention Center USAN will sponsor and demonstrate its cloud-based contact center solutions at the ICMI ACCE Conference and Expo May 7- 10 in Seattle, WA. The USAN cloud includes customer contact solutions such as Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Outbound Predictive Dialing, and other customer contact and engagement capabilities supported by a fifth-generation carrier-grade infrastructure with proven scalability.

At the upcoming ICMI ACCE Conference and Expo, USAN will showcase its hosted IVR solution as one of many initial channels in a comprehensive multi-channel customer engagement strategy.

With a 20-year history as an industry-leader in providing complex customer contact solutions, USAN’s IVR enables virtually any interaction preference and business process for self or assisted customer service. A broad range of speech applications available within the IVR from basic “Press or Say” applications to directed dialog and complete “Say Anything” natural-language applications provide USAN’s consultants and developers the power and flexibility to design effective grammars, dialogs and personas for enterprises spanning industries.

Visit USAN at booth 607 for additional information and to receive a “Find Your Cloud” t-shirt. USAN will host a prize giveaway for a Kindle Fire and will particiapte in the Passport to Prizes promotion where attendees can have their passort stamped at particiapting vendors and redeemed for a chance to win prizes.

For additional information on ICMI ACCE Conference and Expo visit http://www.icmi.com/ACCE.

About USAN USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s first and only cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products delivers effective and affordable customer experience and contact management. In addition to campaign management, back-office integration, and business process automation, USAN’s premise and SaaS offerings include IVR, ACD, and outbound dialers, all built upon a fifth-generation carrier-grade infrastructure that delivers "five nines" of availability and proven scalability.

Contact: Marisa Zelnick 305.707.7874 marisa@fredmarketing.com ###

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