TCN Announces Integration Partnership with Finance Express

(PR Web Via Acquire Media NewsEdge) St. George, UT (PRWEB) April 23, 2012 TCN, Inc. announced today the details of its profound integration with Finance Express, the leading provider of web-based financial services and technology for independent auto dealerships. TCN, a leader in hosted telephony, has teamed with Finance Express to offer cloud-based communications services to the automobile finance industry.

The integration allows dealers to utilize the most advanced virtual-call-center technologies without ever leaving the FEX Buy Here Pay Here Software, engendering three primary advantages. First, dealers do not need to hire technical staff to operate the technology, because the integration allows for easy call campaign set up and automated reporting of results.

Second, dealers need not purchase any hardware or software to contact customers through TCN dealers will pay only pennies for the telco minutes they use, whenever they use them. A phone, a computer, and Financial Express are all that is required.

Third, dealers can use the integration to make a variety of calls, from marketing and collection to appoint reminders.

“The TCN service is a great addition to the FEXDMS platform. Having an integrated dialing solution can bring great efficiencies to our collection and lead solutions”, says Jeff McCurry, VP of Development for Finance Express. McCurry went on to say, "This is another step in enabling our clients to utilize great technology within their core DMS.” Best of all, dealers can test drive the TCN technology for free.

“The TCN/Finance Express partnership and integration represents an important step for dealers”, said Terrel Bird, President and CEO of TCN Broadcasting. “Many dealerships are not able to take advantage of advanced hosted dialing because they lack the technical staff required to integrate business and technology processes. Now every Finance Express user can quickly and seamlessly use TCN technology as if they had created it for their own needs.” To begin taking advantage of the TCN-Finance Express integration, contact your FEX representative.

About Finance Express: Finance Express is the leading provider of online services and web-based technology for the independent dealer market including a comprehensive DMS with functions such as dealer inventory management, credit application processing, electronic contracting, links to lending sources, dealer management tools, loan servicing and accounting systems and licensed escrow services. The comprehensive program provides dealers online access to a single, seamless solution and insures a safe and secure environment for participating lenders. For more information about Finance Express, visit their website at: http://www.financeexpress.com About TCN: As a leader in the hosted call center technology industry since 1999, TCN, Inc. is recognized worldwide as the preeminent global provider of cloud-based virtual call center technologies. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. For additional information, visit http://www.tcnp3.com.

CONTACT: Tara Huber Finance Express 309-531-4946 thuber(at)financeexpress(dot)com CONTACT: Brett Menzie TCN, Inc.

866-745-1900 brett(at)tcnp3(dot)com Read the full story at http://www.prweb.com/releases/2012/4/prweb9417199.htm (c) 2012 PRWEB.COM Newswire

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.