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TMCNet:  AP Technology NewsBrief at 5:45 a.m. EDT

[April 23, 2012]

AP Technology NewsBrief at 5:45 a.m. EDT

(Associated Press Via Acquire Media NewsEdge) Adobe to launch new software suite for designersNEW YORK (AP) _ Adobe is launching the latest version of its software package for designers and Web developers. Adobe Systems Inc. is set to announce CS6 on Monday at an event in San Francisco. Creative Suite 6 includes Photoshop, Illustrator and other programs aimed at designers.

Google Street View comes to IsraelTEL AVIV, Israel (AP) _ After months of consultations with Israeli security officials, Google has launched its popular Street View service in the country's three largest cities. The new Street View provides images of ordinary life, contested areas and religious sites in the Holy Land. Due to security issues, areas around several sensitive sites, such as the military headquarters in Tel Aviv and the prime minister's residence in Jerusalem, are blurred out.

A divided Congress confronts a rising cyberthreatWASHINGTON (AP) _ The mysterious caller claimed to be from Microsoft and offered step-by-step instructions to repair damage from a software virus. The electric power companies weren't falling for it. The caller, who was never traced or identified, helpfully instructed the companies to enable specific features in their computers that actually would have created a trapdoor in their networks. That vulnerability would have allowed hackers to shut down a plant and thrown thousands of customers into the dark.

Google's ex-CEO gets $101M pay package in new jobSAN FRANCISCO (AP) _ Shifting from Google's CEO to executive chairman proved to be lucrative career move for Eric Schmidt. Google Inc. awarded Schmidt a compensation package valued at $101 million last year, according to a Friday regulatory filing. The amount is 322 times higher than the $313,219 package that Schmidt received in 2010 during his final full year as the Internet search leader's CEO.

Hundreds of thousands may lose Internet in JulyWASHINGTON (AP) _ For computer users, a few mouse clicks could mean the difference between staying online and losing Internet connections this summer. Unknown to most of them, their problem began when international hackers ran an online advertising scam to take control of infected computers around the world. In a highly unusual response, the FBI set up a safety net months ago using government computers to prevent Internet disruptions for those infected users. But that system is to be shut down.

FDA proposes rules for nanotechnology in foodWASHINGTON (AP) _ Regulators are proposing that food companies that want to use tiny engineered particles in their packaging may have to provide extra testing data to show the products are safe. The Food and Drug Administration issued tentative guidelines Friday for food and cosmetic companies interested in using nanoparticles, which are measured in billionths of a meter. Nanoscale materials are generally less than 100 nanometers in diameter. A sheet of paper, in comparison, is 100,000 nanometers thick. A human hair is 80,000 nanometers thick.

Rumors swirl of smaller iPad, which Jobs detestedNEW YORK (AP) _ Apple generates more gossip than the Kardashians. There's a constantly spinning mill of rumors about Apple products, most of which turn out to be untrue. What's unusual this week is that talk has revived of a smaller iPad model, an idea company founder Steve Jobs derided publicly a year before he died.

Motorola Mobility CEO's pay more than triplesPORTLAND, Ore. (AP) _ Motorola Mobility Holdings Inc. CEO and Chairman Sanjay Jha's compensation more than tripled in 2011 to $47.2 million, including awards tied to the company's split from Motorola Solutions. The old Motorola Inc. divided into two companies in January 2011, and Google Inc. is now awaiting final approvals for its purchase of Motorola Mobility for $12.5 billion.

German rules against YouTube in rights caseBERLIN (AP) _ A German court has ruled that online video platform YouTube must install filters to prevent users from uploading some music videos whose rights are held by a music-royalties collecting body. German news agency dapd reported that the Hamburg state court on Friday mostly sided with Germany's GEMA, which represents about 60,000 German writers and musicians.

Venture capital investments fall 19 percent in 1QNEW YORK (AP) _ Funding for startups fell 19 percent in the first three months of the year, as cautious venture capitalists funneled less money into fewer deals. According to a study out Friday, startup investments fell to $5.8 billion in the January-March quarter from $7.1 billion in the same period in 2011. The companies receiving deals were mainly in the Internet, energy and medical device sectors in the later stages of development. There were 758 deals completed during the quarter, 15 percent fewer than the 889 a year earlier.

(c) 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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