Nastel Delivers New Platform to Manage Multiple Middleware Technologies

Apr 16, 2012 (Close-Up Media via COMTEX) -- Nastel Technologies announced the release of AutoPilot 6.5, a unified platform to manage middleware technologies with a single solution.

According to a release, AutoPilot's pattern-based analysis capabilities spanning both distributed and mainframe platforms can help firms make use of big data to improve service levels to their customers.

"As applications and middleware become more complex and distributed, powerful data collection and visualization technologies are insufficient for diagnostic, let alone predictive, tasks," said Will Cappelli, Research Vice President, Gartner. "Analytics engines capable of combining real-time complex event and statistical processing with symbolic reasoning will be necessary elements in any attempt to convert application performance data into actionable information." As business processes are increasingly supported by IT and the big data explosion problem associated with them continues, a solution to "mine" this big data is essential. AutoPilot mines "big data" across web and mainframe applications, providing insight into problem cause and customer behavior.

In addition, the Company said AutoPilot 6.5's automation can end eyes-on-screen monitoring and false-positive alerts, enabling enterprises to better allocate resources. Furthermore, the unified platform of AutoPilot 6.5 and its single security model for all middleware can control privileged access, effect segregation of duties, and help businesses maintain compliance.

"The enhancements to AutoPilot in version 6.5 include the features and capabilities that specifically address the challenges that face our enterprise customers," said Charley Rich, vice president of product management, Nastel. "With AutoPilot 6.5, enterprises can begin to master the exploitation of big data and as a result resolve problems faster, retain customers and better understand customer behavior. These are powerful competitive advantages in today's demanding marketplace. AutoPilot is almost unique in its ability to understand application performance data and analytics, both web and legacy." Read about the AutoPilot Unified Platform for Middleware at bit.ly/NastelAutoPilotUnifedPlatform.

Nastel is a sponsor for IBM Impact in Las Vegas, from April 30 - May 2 where it will demonstrate its AutoPilot 6.5 solution in booth Z-3. Nastel is also sponsoring the thought leadership session, "The Case for Reasoning," led by Stephen Neal, Director at TD Securities. The session will be held on Monday, April 20 at 10:45 a.m. in the Venetian - Delfino 4001A room. The session will describe how an application performance monitoring solution using Complex Event Processing analytics can be extended with Case Based Reasoning to deliver predictive, self-learning analytics for Operational Risk Management.

Nastel Technologies is a global provider of application performance management solutions for mission-critical applications from the datacenter to the cloud.

More Information: www.nastel.com ((Comments on this story may be sent to newsdesk@closeupmedia.com))

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.