Contact Center Solutions Industry News

TMCNet:  Germany : Diplomat Distributors Propels Growth and Measures Success With SAP [TendersInfo (India)]

[April 13, 2012]

Germany : Diplomat Distributors Propels Growth and Measures Success With SAP [TendersInfo (India)]

(TendersInfo (India) Via Acquire Media NewsEdge) Diplomat Distributors Ltd., a leading wholesale distributor of consumer goods, chose software from SAP AG to help propel its global growth strategy. Using the SAP BusinessObjects Strategy Management application, Diplomat Distributors actively manages organizational performance by providing top management members access to eight key performance indicators (KPIs), enabling faster, more informed decisions on critical issues and opportunities.

Based in Israel, Diplomat Distributors operated locally for many years before it embarked on a global growth strategy. As the company grew and began to do business with consumer products leaders, it became essential to have an organized and disciplined data-gathering process.

Following a rapid implementation, Diplomat Distributors integrated SAP BusinessObjects Strategy Management with its existing investment in the enterprise resource planning (ERP) solution SAP ERP Financials for timely and accurate monitoring of critical KPIs around the clock. As a result, month-end closings have been reduced by 50 percent, from 10 working days to five, and the frequency of KPI reporting has increased from once a month to daily. Managers also now have access to consistently reliable information, which helps them to address issues faster and actively manage sales and margin growth.

"In terms of value management, by using SAP software we can now more accurately manage the value of both our customers and the products we sell and distribute for them," said Alon Tsaraf, director, Information Technology, Diplomat Distributors Ltd. "We're measuring our success one day at a time." (c) 2012 Euclid Infotech Pvt. Ltd. Provided by Syndigate.info an Albawaba.com company

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources