[April 12, 2012]

Interactive Intelligence to Host Cloud-based Communications Industry Web Event

Interactive Intelligence (News - Alert) Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is hosting a free Web event titled "Cloud-based Contact Center and Unified Communications: Is it Right for Your Business?"

This 90-minute educational webcast, held April 24, 2012 at 11:30 a.m. Eastern time (EDT), is ideal for contact center managers, IT directors, CIOs, and anyone considering moving their business communications solution to the cloud.

The webcast, already attracting approximately 700 pre-registrants, will feature the following expert panelists:

• Michael DeSalles, principal analyst, contact centers, Frost & Sullivan - DeSalles is a nationally recognized expert in the contact center market who will share best practices for selecting and deploying cloud-based communications solutions.
• Donna Fluss, president and founder, DMG Consulting - Fluss will draw on her more than 27 years of contact center experience to hep attendees determine the total cost of ownership of a cloud-based offering and how that compares to premise-based alternatives.
• Joe Staples (News - Alert), senior vice president, Interactive Intelligence - Staples will use his 25-plus years of technology experience to provide insight into the key benefits of cloud-based solutions and how organizations can best take advantage of them.

The webcast will conclude with an extensive Q&A session that will enable attendees to submit questions to the expert panel.

To register for this Web event, visit www.inin.com/WebEvent.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC (News - Alert) filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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