Contact Center Solutions Industry News

TMCNet:  En Pointe Achieves Cisco Cloud Provider Certification With Cisco Powered Cloud Service Designation

[April 12, 2012]

En Pointe Achieves Cisco Cloud Provider Certification With Cisco Powered Cloud Service Designation

LOS ANGELES, CA, Apr 12, 2012 (MARKETWIRE via COMTEX) -- To support the expanding role of the network in deploying cloud services, En Pointe Technologies announced today it has achieved the Cisco Cloud Provider Certification with a Cisco Powered Cloud Hosted Collaboration System (HCS) Service designation. The Cisco Cloud Provider Certification recognizes En Pointe's investment in managing data centers to offer cloud services in a multi-customer environment.

Additionally, as a Cisco Powered HCS Service designation, the En Pointe Collaboration Solution (ECS) offering is deployed using a Cisco validated infrastructure and HCS applications.

"The Cisco Powered Cloud Service designation illustrates En Pointe's vision of the cloud as a comprehensive service that mid-market and enterprise companies can use to their advantage. Our first cloud-based solution began with a Cisco backbone and we've since developed that service into the robust, cloud-based unified communications offering called ECS," said Dr. Shahzad Munawwar, COO and Head of Cloud Services. "This designation signifies our ability to combine Cisco solutions with our own services to create and deliver high-value cloud based offerings to our customers while meeting stringent requirements set by Cisco." As a market leader and early adopter of Cisco's HCS technology, ECS incorporates up-to-date Cisco technology that provides cloud-based collaboration including: -- Telephony -- Mobility -- Fax over IP -- Call Center -- Presence and Instant Messaging -- Voice, Video and Web Conferencing Benefits include: -- An end-to-end solution -- Reduced time-to-market -- Reduced need for capital expenditure (CapEx) on new equipment -- Flexible subscription model for "pay for use" -- Predictable rate and monthly subscription -- Reduced overall costs -- A fully-managed, redundant communications infrastructure -- An enterprise grade, scalable solution Dr. Shahzad added, "The same comprehensive, single-sourced unified communications solution that we've always offered now has the distinction of being Cisco certified as a cloud offering; this brings all the benefits of an on premise solution without the maintenance and setup complexities. We've simplified what is normally a complicated network of individual communications networks into one, accessible, single-sourced, Cisco-backed solution." Visit www.enpointe.com/ecs to learn more.

About En Pointe Technologies En Pointe is a national solutions provider that serves the information technology marketplace, including mid-market and enterprise accounts, government agencies, and educational institutions, with information technology hardware, software licensing support, and IT services. Founded in 1993 and headquartered in Los Angeles, En Pointe is well represented in leading national markets throughout the United States. En Pointe has the experience and the technology to help organizations simplify the management of their information technology infrastructure.

All trademarks are the properties of their respective owners.

PR Contact: Sandra Potts MRB Public Relations 732-758-1100, ext. 101 Email Contact SOURCE: En Pointe Technologies http://www2.marketwire.com/mw/emailprcntct?id=63C95D6190B7AB5D

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources