[April 12, 2012]

TeleTech Awarded Contract Expansion with Fortune 500 Communications Company

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer engagement and experience solutions, today announced that it has expanded its strategic relationship with a long-term client in the communications industry.

Under the terms of the multi-year agreement, TeleTech (News - Alert) will provide this leading communications company with innovative, technology-enabled customer experience solutions from delivery centers in the United States and Canada. TeleTech is committed to increasing customer value for this client by delivering a world-class customer experience across all communications channels, as well as for the client's variety of dynamic entertainment and communications services. TeleTech's strategic thought leadership, innovative technology and longstanding track record of delivering measurable outcomes on behalf of this client were key factors in the client's decision to expand its current relationship.

"As a strategic partner for more than 10 years, we are proud to expand our relationship with this leader in the communications industry," said Judi Hand, Chief Sales Officer at TeleTech. "Our client is driven to stay ahead of its customers' needs and to consistently provide a superior customer experience. We ill continue to leverage our most advanced technology-enabled solutions to help them meet these objectives while continuing to drive brand differentiation and customer loyalty."

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world's most successful companies design, build, implement and manage superior customer experiences across the customer lifecycle in order to drive shareholder value. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 42,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, technology innovation, enterprise innovation, learning innovation and strategic management consulting. For additional information, please visit www.teletech.com.

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