Contact Center Solutions Industry News

TMCNet:  Western Kentucky University grows with Milestone Open platform enables Software-as-a-Service for multiple campus initiatives; IT network team performs the roles of consultant, integrator and central system management.

[April 12, 2012]

Western Kentucky University grows with Milestone Open platform enables Software-as-a-Service for multiple campus initiatives; IT network team performs the roles of consultant, integrator and central system management.

(M2 PressWIRE Via Acquire Media NewsEdge) COPENHAGEN -- Milestone Systems IP video management software (VMS) s proving the advantages of the open platform approach for Western Kentucky Universitys diverse surveillance needs with the ability to expand and customize the system for growing requirements over the years.

Spread across 200 acres with dozens of buildings and thousands of students, Western Kentucky University is like a small city. The university has numerous departments, each with a unique set of requirements for a video surveillance solution. Meanwhile, a single small team in the IT division must be able to plan, deploy and manage all these different surveillance situations.

The solution for the IT division at Western Kentucky University was to implement Milestones open platform IP video management software, XProtect Enterprise, and later to upgrade to XProtect Corporate. Over time, they have deployed more cameras as needed and now have roughly 300 network video cameras around the campus. The team uses various XProtect add-ons for additional advanced features, such as XProtect Smart Wall, and leverages Microsoft Active Directory for managing permissions of users in various departments.

Milestones flexible XProtect VMS has also allowed the universitys network team to deploy custom solutions for different departments throughout the university. Thanks to the Milestone open platform, they have been able to tweak their system, install add-ons and create specialized integrations with the Milestone Integration Platform Software Development Kit (MIP SDK) to support different scenarios, such as pulling up the video from emergency call phone locations around campus.

The XProtect management application allows them to perform most management tasks from a central location, making it possible for a small team with limited resources to maintain such a large deployment with ease.

"Milestone XProtect Corporate software is very stable and reliable, allowing us to focus on the design and field work. We can expand the solution and support our clients without worrying about having to babysit the software," says Jeppie Sumpter, Lead Network Engineer at Western Kentucky University.

See the Western Kentucky University video interviews here: http://bit.ly/IrwebI http://bit.ly/IrwebI and full customer case story here: http://milestonesys.com/productsandsolutions/customerstories/ http://milestonesys.com/productsandsolutions/customerstories/ .

Editors download link for images: http://download.milestonesys.com/PR/wku/ http://download.milestonesys.com/PR/wku/ About Milestone Systems Founded in 1998, Milestone Systems is the global industry leader in open platform IP video management software, according to IMS Research. The XProtect platform delivers powerful surveillance that is easy to manage, reliable and proven in thousands of customer installations around the world. With support for the widest choice in network hardware and integration with other systems, XProtect provides best-in-class solutions to video enable organizations managing risks, protecting people and assets, optimizing processes and reducing costs. Milestone software is sold through authorized and certified partners.

Press Contact: Courtney Dillon Pedersen Milestone PR & Communications Manager Tel. +45 28 350 357 or +1 (503) 719-3439 http://www.milestonesys.com/ www.milestonesys.com ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com)).

(c) 2012 M2 COMMUNICATIONS

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources