AP Top Headlines At 7:18 p.m. EDT

(Associated Press Via Acquire Media NewsEdge) Special prosecutor won't take Trayvon Martin death to Fla. grand jury, still investigatingFacebook says it will spend $1 billion to buy the photo-sharing software company InstagramSyrian troops fire over borders with Lebanon, Turkey as cease-fire seems doomed to failIran's opening bid for nuclear talks: a concession that falls short of the West's demandsLikely GOP nominee Romney faces daunting task list as he transitions to general electionScientists predict payoff from $1 billion worth of autism research; new drugs seen as possibleJurors questioned, seated in Chicago trial of man accused of killing Jennifer Hudson relatives5 reasons the US hiring slowdown in March might signal a weakening job market'The Lion King' leaps 'Phantom of the Opera' to become Broadway's all-time top earnings kingGoodell upholds penalties for Payton, Loomis, Vitt and Saints in bounty case (c) 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.