[April 03, 2012]

LiveVox Calls on Ariba for Contract Management

As corporate counsel for LiveVox Inc., a fast-growing enterprise that provides cloud contact center applications, Mark Mallah manages a high volume of contracts that often need to be customized and always need to be turned around quickly. On Wednesday, April 11, he'll take to the stage at Ariba LIVE 2012 to discuss how he and his team are successfully leveraging a unique, cloud-based application from Ariba, Inc. (Nasdaq: ARBA), the world's business commerce network, to gain efficiencies in the contracting process, generate contracts quickly, improve the speed and accuracy of reporting, and gain greater control over contract management.

"Sales contracting can be a slow, frustrating process that can delay or even risk deal closure," Mallah says. "By moving the process to the cloud, we have been able to professionalize the process, deliver fast, quality reporting, and achieve better controls over the contract management process. We are also positioning ourselves-through Ariba-to accelerate cycle times."

LiveVox (News - Alert), itself a leader in the cloud, was among the first companies to recognize that cloud-based solutions could transform the sales contracting process. In September, the company implemented Ariba Contracts on Force.com, an application delivered entirely in the cloud on Force.com, salesforce.com's social enterprise platform for employee social apps.

"The sales cycle is inherently social," said Tim Minahan, chief marketing officer, Ariba. "You've got to engage with multiple stakeholders both internally and externally, in a completely transparent manner. Unfortunately, traditional contracting solutions and processes don't allow for this."

With Ariba Contracts on Force.com, LiveVox can drive a fully automated contracting process in which multiple people can collaborate in real time to ease the process of creating and managing contracts across categories and functions including sales, finance, marketing, legal, and customer support.

Leveraging the social and open tools built into the application, LiveVox has created an "All-in-One Contract Workspace," which serves as a central repository for all sales contracts and related documents for each customer. Within the workspace, the company has created easily-populated templates to simplify contract creation, established workflows to speed approvals and completelyautomated its reporting capabilities - a major plus for Mallah.

"With Ariba Contracts on Force.com, I can go into the reporting function and in a matter of minutes generate the same amount of information that would have taken me 30 to 45 minutes - at a minimum - to pull together before."

The benefits of contracting in the cloud are clear to Mallah: rapid contract creation capabilities, better controls, faster and more accurate reporting. On April 11, he'll share his experience in making the leap from the manual world and offer insights and best practices designed to help other companies do the same during a breakout session at Ariba LIVE, the business commerce event of the year which will be held April 10-12 at Caesar's Palace in Las Vegas. For more information on the session, or to register to attend, visit: www.aribalive.com

About LiveVox

LiveVox provides cloud contact center solutions. The patented, PCI-certified LiveVox platform integrates highly scalable applications such as ACD/PBX (News - Alert), predictive dialer, IVR, call recording & business analytics via a burstable, redundant IP/MPLS mesh. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.

About Ariba, Inc.

Ariba, Inc. is the world's business commerce network. Ariba combines industry-leading cloud-based applications with the world's largest web-based trading community to help companies discover and collaborate with a global network of partners. Using the Ariba^® Network, businesses of all sizes can connect to their trading partners anywhere, at any time from any application or device to buy, sell and manage their cash more efficiently and effectively than ever before. Companies around the world use the Ariba Network to simplify inter-enterprise commerce and enhance the results that they deliver. Join them at: www.ariba.com

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Ariba, the Ariba logo, AribaLIVE, Ariba.com, Ariba.com Network, Ariba Spend Management. Find it. Get it. Keep it. and PO-Flip are registered trademarks of Ariba, Inc. Ariba Procure-to-Pay, Ariba Buyer, Ariba eForms, Ariba PunchOut, Ariba Services Procurement, Ariba Travel and Expense, Ariba Procure-to-Order, Ariba Procurement Content, Ariba Sourcing, Ariba Savings and Pipeline Tracking, Ariba Category Management, Ariba Category Playbooks, Ariba StartSourcing, Ariba Spend Visibility, Ariba Analysis, Ariba Data Enrichment, Ariba Contract Management, Ariba Contract Compliance, Ariba Electronic Signatures, Ariba StartContracts, Ariba Invoice Management, Ariba Payment Management, Ariba Working Capital Management, Ariba Settlement, Ariba Supplier Information and Performance Management, Ariba Supplier Information Management, Ariba Discovery, Ariba Invoice Automation, Ariba PO Automation, Ariba Express Content, Ariba Ready, and Ariba LIVE are trademarks or service marks of Ariba, Inc. All other brand or product names may be trademarks or registered trademarks of their respective companies or organizations in the United States and/or other countries.

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