Teleperformance Colombia Opens New Contact Center in Colombia

Apr 03, 2012 (Close-Up Media via COMTEX) -- Teleperformance, a global provider of customer experience management outsourced services, announced that it has opened one of the most modern Contact Centers in Colombia.

According to a release, Teleperformance Colombia thus continues to consolidate its position in the Contact Center and BPO market in this country.

Teleperformance said the new and modern site, with the highest global standards in terms of technology, innovation and environmental sustainability, enables the company to enter the Nearshore market. Capable of accommodating 1,727 employees across a surface area of 26,000 square feet, including 1,100 new bilingual English - Spanish workstations, it will allow the demanding American market to be served to the highest standards.

The new operations center will strengthen the delivery of Teleperformance services from Colombia to the world, the Company said. Teleperformance Colombia has 8,000 employees, distributed among its 7 sites in Bogota and Medellin.

"We feel extremely pleased with this new business achievement consolidated in this modern site, from which we will serve the growing demand for Contact Center and BPO services in Colombia. This is a highly strategic investment for the Group, which will allow us to demonstrate to our clients the huge benefits that the country has regarding qualified talent, infrastructure and technology", asserts Juan Rodrigo Hurtado, the Companys CEO in Colombia.

Likewise Daniel Julien, global Chairman and CEO of Teleperformance, said, "This new site is absolutely beautiful, it is one of our best sites in the world, and what I've seen in terms of facilities, management process and true commitment to our people makes me sure there is a great future for Teleperformance Colombia".

The Companys new operations center in Colombia, built under the strictest environmental and sustainability regulations, will obtain Leadership in Energy and Environmental Design certification.

Teleperformance Colombia currently excels in providing services to the domestic market, as well as the Nearshore (United States) and Offshore (Spain) markets More information: www.teleperformance.com ((Comments on this story may be sent to newsdesk@closeupmedia.com))

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