Verizon FiOS customers frustrated by weekend TV outage

ALBANY, Mar 26, 2012 (Times Union - McClatchy-Tribune Information Services via COMTEX) -- Capital Region customers of Verizon FiOS TV were frustrated this weekend after many cable channels, including some broadcasting Friday night's NCAA basketball games, were knocked off the air.

The issue was caused by a software problem at Verizon's Buffalo hub that broadcasts TV signals to customers in the Syracuse area and here in the Capital Region, according to Verizon spokesman John Bonomo.

The outage started Friday night, but some customers are still without their channels, except for some local ones like CBS.

Bonomo said customers can get their TV back by rebooting their set-top box, something a technical support rep can do over the phone.

However, there have been long waits for tech support, and there is a way to do it yourself, Bonomo said.

Here is what he says to do: Using your remote control, go to the Menu, then Customer Support, then In-Home Agent, and then find the selection STB Auto Correct.

Many FiOS customers locally were also upset that they missed the premier of Mad Men Sunday night on AMC.

Bonomo didn't have any data on how many customers were affected by the outage, although he said there may be some customers still without service. The Times Union talked to two customers Monday morning who said they are still without their cable channels and that FiOS tech support could not help them.

"The number of affected customers has and will certainly decrease," Bonomo said.

___ (c)2012 Times Union (Albany, N.Y.) Visit Times Union (Albany, N.Y.) at www.timesunion.com Distributed by MCT Information Services

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.