Contact Center Solutions Industry News

TMCNet:  AP Top News at 7:52 p.m. EDT

[March 19, 2012]

AP Top News at 7:52 p.m. EDT

(Associated Press Via Acquire Media NewsEdge) Romney seeks primary-fight breaking point in Ill.CHICAGO (AP) _ His confidence surging, Mitt Romney pointedly ignored his Republican rivals on the eve of Tuesday's high-stakes primary election in Illinois and turned his fire instead on the Democrat he hopes to oust in the fall. Romney pushed into President Barack Obama's home territory, assailing Obama's economic credentials on the Chicago campus where the president taught for more than a decade.

'Looking to kill:' 4 slain at French Jewish schoolTOULOUSE, France (AP) _ A motorbike assailant opened fire with two handguns Monday in front of a Jewish school in the French city of Toulouse, killing a rabbi, his two young sons and a girl. One witness described him as a man chasing small children and "looking to kill." One of the guns he used also had been fired in two other deadly motorbike attacks in the area that targeted paratroopers of North African and French Caribbean origin, officials said. French President Nicolas Sarkozy suggested one person was responsible for all the killings.

Lawyer: Afghan killings suspect remembers littleFORT LEAVENWORTH, Kan. (AP) _ The lawyer for the Army staff sergeant accused of slaughtering 16 Afghan civilians in a nighttime shooting rampage met his client for the first time Monday and said the solider has a sketchy memory of the massacre. Lawyer John Henry Browne said Robert Bales remembers some details from before and after the killings, but very little during the time the military believes on a killing spree through two Afghan villages.

Clashes rock Syrian capital amid insurgency fearsBEIRUT (AP) _ Syrian rebels battled regime forces Monday in a heavily protected, upscale area of Damascus, activists said, in a sign that the country's outgunned opposition is increasingly turning to insurgent tactics. At least three people were killed in the firefight, which was the most serious clash in the Syrian capital since the uprising began a year ago. The battle with machine guns and automatic rifles brought the country's violent conflict to the streets of a neighborhood that houses embassies and senior government officials.

Santorum courts conservative ChristiansCENTRAL, La. (AP) _ When a nationally influential evangelical leader gathered dozens of pastors at his home church to hear from a presidential candidate, he had a simple message: Rick Santorum is one of us, and your parishioners should vote for him. Nearly a hundred pastors from all over Louisiana and from as far away as Texas and Colorado accepted Family Research Council President Tony Perkins' invitation to hear a personal pitch Sunday from the former Pennsylvania senator, who met with them in a private briefing before he addressed the more than 1,400 faithful who crowded into the sanctuary at Greenwell Springs Baptist Church.

Panel says problem schools hurt nation's securityWASHINGTON (AP) _ The nation's security and economic prosperity are at risk if America's schools don't improve, warns a task force led by former Secretary of State Condoleezza Rice and Joel Klein, the former chancellor of New York City's school system. The report, obtained by The Associated Press, cautions that far too many schools fail to adequately prepare students. "The dominant power of the 21st century will depend on human capital," it said. "The failure to produce that capital will undermine American security." Airline passengers may get a break on electronicsWASHINGTON (AP) _ The government is taking a tentative step toward making it easier for airlines to allow passengers to use personal electronic devices such as tablets, e-readers and music players during takeoffs and landings. The Federal Aviation Administration said Monday it is "exploring ways to bring together all of the key stakeholders involved" _ including airlines, aircraft manufacturers, consumer electronics makers, and flight attendant unions _ to discuss whether there are practical ways to test devices to see if they are safe for passengers to use during critical phases of flight.

Peyton Manning chooses Broncos, deal pendingDENVER (AP) _ The Denver Broncos got their Man. Make that Peyton Manning. Pending final contract negotiations, Manning will join John Elway's Broncos with hopes of winning another Super Bowl.

Apple's dividend heralds 'changing of the guard'SAN FRANCISCO (AP) _ What would Steve have done? It's a question that Apple CEO Tim Cook can't escape. From the naming of the new iPad to his choice of clothing at public events, company-watchers parse Cook's every move, looking for differences between him and the company's revered founder Steve Jobs. But Cook seems determined to stamp his own legacy on the world's most valuable company. In the biggest break from Jobs' philosophy since Cook succeeded him as CEO seven months ago, Apple is dipping into its nearly $100 billion cash stash to start paying a quarterly dividend of $2.65 per share to its stockholders.

Oprah Winfrey Network lays off one-fifth of staffLOS ANGELES (AP) _ Oprah Winfrey's struggling television network, OWN, said Monday it is laying off one-fifth of its workers and restructuring its operations in New York and Los Angeles. The decision to let 30 employees go is a "tough" one, but the economics of a start-up cable network didn't fit with OWN's cost structure, Winfrey said in a statement.

(c) 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources