Contact Center Solutions Industry News
Related Contact Center Solutions Articles
MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013
Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013
Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013
Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013
Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013
B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013
Contact Centre Australia Generates Job Growth in Wellington, New Zealand
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03/04/2013
Featured Whitepaper
Microsoft® Lync® in the Contact Center:
Integrating with Customer Interaction Center™
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To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow
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Featured Success Story
Featured Product Demo
Featured Resources
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
Part 1: Home Agents: The Big Game Changer [white paper]
Part 2: Leveraging Technology for Remote Agents
[white paper]
Part 3: Next Generation Home Working
[white paper]
Excelling at Mobile Customer Service [white paper]
Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
A Practical Guide to Automating Key Business Processes [practical guide]
A Practical Guide to Migrating to VoIP - Planning and Design Considerations
[practical guide]
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Press Releases
Interactive Intelligence to Host Financial Analyst and Investor Day
May 9, 2013
Latitude Software, an Interactive Intelligence Company, Releases Major Upgrade to Debt Collection Software
May 8, 2013
Interactive Intelligence Reports First-Quarter 2013 Financial Results
May 6, 2013
Interactive Intelligence Wins TechPoint Mira Award for Tech Company of the Year; CEO, Dr. Donald Brown, Wins Trailblazer in Technology Award
Apr 24, 2013
Interactive Intelligence to Announce First-Quarter 2013 Financial Results
Apr 17, 2013





