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TMCNet:  CROSSROADS SYSTEMS INC - 10-K - Management's Discussion and Analysis of Financial Condition and Results of Operations

[January 27, 2012]

CROSSROADS SYSTEMS INC - 10-K - Management's Discussion and Analysis of Financial Condition and Results of Operations

(Edgar Glimpses Via Acquire Media NewsEdge) Forward-Looking Statement Various statements contained in or incorporated by reference into this annual report that express a belief, expectation, or intention, or that are not statements of historical fact, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 (the "Securities Act") and Section 21E of the Securities Exchange Act of 1934 (the "Exchange Act"). These forward-looking statements may include projections and estimates concerning capital expenditures, our liquidity and capital resources, the timing and success of specific projects, outcomes and effects of litigation, claims and disputes, elements of our business strategy and other statements concerning our operations, economic performance and financial condition. When used in this annual report, the words "could," "believe," "anticipate," "intend," "estimate," "expect," "may," "continue," "predict," "potential," "project" and similar expressions are intended to identify forward-looking statements, although not all forward-looking statements contain such identifying words. In particular, the factors discussed below and detailed in our prospectus dated August 30, 2011 and filed with the SEC pursuant to Rule 424(b) on September 14, 2011, could affect our actual results and cause our actual results to differ materially from expectations, estimates, or assumptions expressed in, forecasted in, or implied in such forward-looking statements.

10 -------------------------------------------------------------------------------- Forward-looking statements may include statements about our: · our ability to implement our business strategy, including the transition from a hardware storage company to a software solutions and services provider; · anticipated trends and challenges in our business and the markets in which we operate; · our expected future financial performance; · our expectations regarding our operating expenses; · our ability to anticipate market needs or develop new or enhanced products to meet those needs; · our ability to expand into other sectors of the storage market, beyond protection storage; · our expectations regarding market acceptance of our products; · our ability to compete in our industry and innovation by our competitors; · our ability to protect our confidential information and intellectual property rights; · our ability to successfully identify and manage any potential acquisitions; · our ability to manage expansion into international markets; · our ability to remediate any material weakness in our internal controls identified by our independent registered public accounting firm; · our ability to maintain or broaden our business relationships and develop new relationships with strategic alliances, suppliers, customers, distributors or otherwise; · our ability to recruit and retain qualified sales, technical and other key personnel; · our ability to obtain additional financing; and · our ability to manage growth.

All forward-looking statements involve risks, assumptions and uncertainties. The occurrence of the events described, and the achievement of the expected results, depend on many events, some or all of which are not predictable or within our control. Actual results may differ materially from expected results. These risks, assumptions and uncertainties are not necessarily all of the important factors that could cause actual results to differ materially from those expressed in any of our forward-looking statements. Other unknown or unpredictable factors also could harm our results. In light of these risks, uncertainties and assumptions, the forward-looking events might not occur.

Readers are cautioned not to place undue reliance on forward-looking statements, as there can be no assurance that the plans, intentions or expectations upon which they are based will occur. By their nature, forward-looking statements involve numerous assumptions, known and unknown risks and uncertainties, both general and specific, that contribute to the possibility that the predictions, forecasts, projections and other things contemplated by the forward-looking statements will not occur. Forward-looking statements in this annual report are based on management's beliefs and opinions at the time the statements are made.

The forward-looking statements contained in this annual report are expressly qualified in their entirety by this cautionary statement. The forward-looking statements included in this annual report are made as of the date of this annual report and we undertake no obligation to publicly update or revise any forward-looking statements to reflect new information, future events or otherwise, except as required by applicable securities laws.

Overview The following discussion and analysis of the financial condition and results of our operations should be read in conjunction with the condensed consolidated financial statements and related notes included elsewhere in this annual report on Form 10-K. This discussion contains forward-looking statements that involve risks and uncertainties. Our actual results could differ materially from those discussed below. Factors that could cause or contribute to such differences include, but are not limited to, those identified below, and those discussed in the section entitled "Risk Factors" included elsewhere in our filings with the Securities and Exchange Commission.

We are a global provider of solutions to connect, protect and secure business-critical data for enterprise storage and the cloud computing marketplace. Using our storage software solutions leveraging our extensive patent portfolio enables highly-resilient data protection, pro-active data security and intelligent storage connectivity.

11 -------------------------------------------------------------------------------- Our strategy and operations are currently focused on the following initiatives: Strategic Focus Most technologies have limited life spans as systems transition to newer environments. In 2005, we undertook a strategic initiative to develop a software solutions and services model focusing on emerging higher growth business opportunities for the company. We expanded our company's focus from solely offering bridging and routing solutions. This transition of our research and development efforts have resulted in the creation of our currently shipping products: StrongBox, RVA, and SPHiNX.

We deliver our current offerings to the market through hardware appliances. This strategy allows us to use off-the-shelf hardware platforms, which can easily be customized to support specific OEM or SI specifications. We believe this strategy provides us with low-cost, high performance options that can be quickly deployed with minimal disruption to customers all the while minimizing inventory and associated excess and obsolete costs.

Substantially all of our current products have been sold in combination with support and services contracts. Our support and services contracts are typically offered for periods of one to three years. We mainly sell these products through a network of OEMs, SIs and VARs.

We expect growth in international markets for StrongBox, RVA and SPHiNX to be a significant factor contributing to our revenue growth in future periods.

International revenue accounted for approximately 2.9% and 3.6% of our total revenue in the years ended October 31, 2010 and 2011, respectively. As we expand internationally, we may incur additional costs to conform our products to comply with local laws or local product specifications and to ship our products to our international customers.

IP Licensing Campaign Focus We continue to realize revenue from existing intellectual property licensees with go-forward royalties derived from the '972 patent family, which accounts for 8 of our existing 96 granted patents and 32 pending patents as of October 31, 2011. We maintain an active licensing program related to the '972 family, which has been licensed to over 40 of the leading storage industry providers. We pursue licensing fees for past shipments and recurring licensing fees related to ongoing shipments. In some cases we are required to litigate where we believe other companies are infringing our claims. Generally, these cases are settled quickly as we engage in business discussions with the opposing parties; however, one or more of the litigants may pursue their defense to greater lengths, which would require higher expenses to continue the lawsuit. Our IP licensing revenue for the year ended October 31, 2011 was $5.1 million, or approximately 34.0% of revenues.

We continue to look for different ways to extract value from our patents outside the '972 family, which may include commercial, financial and strategic initiatives. Intellectual property, or IP, holds value beyond pure monetary reasons. For example, we believe that the proprietary nature of our products is appealing to both end-users and strategic partners who view our products as not being easily replaceable. Additionally, IP may be a significant barrier to entry for potential competitors. Therefore, we will continue to assess the value of our current portfolio and attempt to expand and take advantage of our IP portfolio.

Leveraging our IP, Current Products and Capital Our product development strategy includes the creation of code modules that can be used across different products, enabling fast development and high quality and reliability. For example, StrongBox used code modules from our existing solutions, such RVA and SPHiNX. This allowed for the architecture, development and release of StrongBox only one year after the start of the program, resulting in what we believe to be a first-to-market and best-of-breed product.

12 -------------------------------------------------------------------------------- Growing Our Market Reach Our initial market for StrongBox focuses on the Cloud and Media market to gain visibility in the industry for StrongBox and to learn from customer experience for the offering. With the expansion of on-line web access globally, we are also focused on delivering valuable information and content which enables our website to be a lead generation engine to grow our VAR channel for Media as well as the security and surveillance, healthcare and government industries. While our marketing efforts are focused on this vertical approach, we believe that StrongBox can work for any company with a long-term archive need. Therefore, we focus on website and search engine optimization and expansion of strategic partners to work with cloud storage and archiving service providers directly to offer the non-proprietary, secure and highly portable options we believe to be missing in cloud-based solutions today. We expect that our launch strategy for StrongBox provides visibility, customer acquisition and strategic partner relationships that can lead to OEM partnerships and to expand the reach of StrongBox globally.

Key Financial Definitions Revenue. Revenue consists of sales of hardware, software and services, as well as royalties we earn for products and the license of certain intellectual property. Our "product revenue" is composed of sales of our hardware products and software products sold to value added resellers, original equipment manufacturers and end users. Our "IP license, royalty and other revenue" is derived from the licensing of intellectual property, royalty payments, and sales of service contracts.

Cost of Revenue. Cost of revenue is composed of cost of product revenue and IP license, royalty and other revenue. "Cost of product revenue" consists primarily of the cost charged by our previous contract manufacturer to manufacture our products, shipping charges and warranty obligations. "Cost of IP license, royalty and other revenue" consists of professional fees and services, overhead allocations, and obsolete inventory adjustments.

Operating Expenses. Operating expenses consist of sales and marketing, research and development, general and administrative expenses and amortization of intangible assets. Personnel-related costs, which include stock-based compensation expense, are the most significant component of each of these expense categories. We had 87 employees as of October 31, 2009, 86 employees as of October 31, 2010 and 99 employees as of October 31, 2011. We expect our headcount will remain fairly consistent during fiscal year 2012. In any particular period, the timing of additional hires could materially affect our operating expenses, both in absolute dollars and as a percentage of revenue.

Sales and Marketing. Sales and marketing expenses include personnel costs, employee sales commissions and marketing programs. We have sales and marketing personnel throughout the United States and in our sales office in Germany.

Research and Development. Research and development expenses primarily include personnel costs, depreciation on lab equipment, costs of prototype equipment, other related costs of quality assurance and overhead allocations. We expense research and development costs as incurred. Though we incur software development costs, the costs of software development that we incur after a product has reached marketability are considered immaterial, and to date, we have not capitalized any such costs.

General and Administrative. General and administrative expenses consist primarily of compensation and related costs for personnel and facilities related to our executive, finance, human resource, information technology and legal organizations, and fees for professional services. Professional services, excluding those for IP (which are included in cost of revenue), consists of outside legal, tax and audit costs.

Amortization of Intangibles. Amortization of intangibles consists of the amortization of purchased technology.

13 -------------------------------------------------------------------------------- Critical Accounting Policies and Estimates Our discussion and analysis of the financial condition and results of operations is based on the accompanying consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the U.S.

The preparation of these statements requires us to make significant estimates and judgments about future uncertainties that affect reported assets, liabilities, revenues and expenses and related disclosures. We base our estimates on historical experience and on various other assumptions believed to be reasonable under the circumstances. Our critical accounting estimates require the most difficult, subjective or complex judgments and are described below. An accounting estimate is considered critical if it requires estimates about the effect of matters that are inherently uncertain when the estimate is made, if different estimates reasonably could have been used or if changes in the estimate that are reasonably possible could materially impact the financial statements. We have discussed the development, selection and disclosure of our critical accounting policies with the Audit Committee of our board of directors.

We believe the assumptions and estimates used and the resulting balances are reasonable; however, actual results may differ from these estimates under different assumptions or conditions.

Revenue Recognition Application of the various accounting principles related to measurement and recognition of revenue requires us to make judgments and estimates in the following related areas: determining fair value in arrangements with multiple deliverables, the amount of revenue allocated to undelivered elements in software arrangements using vendor-specific objective evidence ("VSOE"), the interpretation of non-standard terms and conditions in sales agreements, and assessments of future price adjustments, such as future product returns and estimates for contractual licensee fees. Additionally, we sometimes use judgment in determining whether any undelivered elements are essential to the functionality of the delivered elements in order to determine the appropriate timing of revenue recognition.

For established products and PCS, we determine fair value based on VSOE, which consists of the prices charged when these services are sold separately.

For arrangements with multiple elements entered into prior to November 1, 2010, the Company allocates revenue to the separate elements based on relative fair value, provided the fair value for all elements of the arrangement are known.

If, in an arrangement, the undelivered elements have fair value, but the delivered element does not, the fair value of the undelivered elements is deferred and the residual revenue is allocated to the delivered elements. If fair value does not exist for undelivered elements, then revenue for the entire arrangement is deferred until all elements have been delivered.

While the majority of our sales arrangements contain standard terms and conditions, we sometimes apply judgment when interpreting complex arrangements with non-standard terms and conditions to determine the appropriate accounting.

An example of such a judgment is deferring revenue related to significant post-delivery obligations and customer acceptance criteria until such obligations are fulfilled.

We record reductions to revenue for estimated future product returns. These allowances are based on programs in existence at the time revenue is recognized.

We have historically been able to reliably estimate the amount of allowances required and recognize revenue, net of these projected allowances, upon shipment to our customers. If allowances cannot be reliably estimated in any specific reporting period, revenue would be deferred until the rights have lapsed and we are no longer under obligation to reduce the price or accept the return of the product.

We license our patented technology to customers under licensing agreements that allow those customers to utilize our technology in specific products they offer.

As consideration, licensees pay us a fee based on the amount of sales of their products that incorporate our patented technology. On a periodic and timely basis, the licensees provide us with reports listing their sales to end users for which they owe us license fees. Similarly, royalty revenue is estimated from licensee reports of units sold to end users subject to royalties under master contracts. In both cases, these reports are used to substantiate delivery and we recognize revenue based on the information in these reports.

In October 2009, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") No. 2009-13, "Multiple-Deliverable Revenue Arrangements" and ASU 2009-14, "Certain Revenue Arrangements that Include Software Elements." We adopted the new guidance on a prospective basis for new or materially modified revenue arrangements as of November 1, 2010.

14 -------------------------------------------------------------------------------- For arrangements entered into or materially modified beginning November 1, 2010, when elements such as hardware, software and services are contained in a single arrangement, or in related arrangements with the same customer, we allocate revenue to each element in an arrangement based on relative selling price using a selling price hierarchy. The selling price for a deliverable is based on its VSOE if available, third party evidence ("TPE") if VSOE is not available, or our best estimate of selling price ("ESP") if neither VSOE nor TPE is available. The maximum revenue recognized on a delivered element is limited to the amount that is not contingent upon the delivery of additional items.

For established products, we use VSOE. For new products, installation and professional services for which we are unable to establish selling price using VSOE or TPE, we use ESP. The objective of ESP is to determine the price at which we would transact a sale if these items were sold on a standalone basis. In determining ESP, we use the cost to provide the new product, installation or professional service plus a margin. When using cost plus a margin, we consider the total cost of the item to establish a VAR or OEM price. We also consider the historical margins for established products and other factors, including any changes to pricing methodologies, competitiveness of new products, installation and professional services, pricing pressures due to entering a new market, and cost drivers that could cause future margins to differ from historical margins.

Inventories Our manufacturing and service parts inventories are stated at the lower of cost or market, with cost computed using standard costs, which approximates the first-in, first-out ("FIFO") basis. Adjustments to reduce the carrying value of both manufacturing and service parts inventories to their net realizable value are made for estimated excess, obsolete or impaired balances. Factors influencing these adjustments include significant estimates and judgments about the future of product life cycles, product demand, rapid technological changes, development plans, product pricing, physical deterioration, quality issues, end of service life plans and volume of enhanced or extended warranty service contracts.

Impairment of Long-lived Assets We apply judgment when reviewing amortizable intangible and other long-lived assets ("long-lived assets") for impairment. We apply judgment when evaluating potential impairment indicators. Indicators we consider include adverse changes in the business climate that could affect the value of our long-lived assets, changed long-term economic outlook including downward revisions in our revenue projections, negative current events, decreases or slower than expected growth in sales of products and relative weakness in customer channels.

When an impairment indicator exists, we then evaluate long-lived assets for impairment as appropriate. Because we operate as a single reporting unit, we consider the company as a whole when evaluating our long-lived assets for impairment. If our business operations were to change and revenue streams related to long-lived assets were to become identifiable at a lower level, we would apply significant judgment to determine the appropriate grouping of these assets for impairment testing.

We use an undiscounted cash flow approach to evaluate our long-lived assets for recoverability when there are impairment indicators. Estimates of future cash flows require significant judgments about the future and include company forecasts and our expectations of future use of our long-lived assets, both of which may be impacted by market conditions. Other critical estimates include determining the asset group or groups within our long-lived assets, the primary asset of an asset group and the primary asset's useful life.

Inherent in our development of cash flow projections for the income approach used in an impairment test are assumptions and estimates derived from a review of our operating results, approved business plans, expected growth, cost of capital and income tax rates. We also make certain assumptions about future economic conditions, applicable interest rates and other market data. Many of the factors used in assessing fair value are outside of our control. Future period results could differ from these estimates and assumptions, which could materially affect the determination of fair value of the company and future amounts of potential impairment.

15 -------------------------------------------------------------------------------- Accrued Warranty We estimate future product failure rates based upon historical product failure trends as well as anticipated future failure rates if believed to be significantly different from historical trends. Similarly, we estimate future costs of repair based upon historical trends and anticipated future costs if they are expected to significantly differ, for example due to negotiated agreements with third parties. We use a consistent model and exercise considerable judgment in determining the underlying estimates. Our model requires an element of subjectivity for all of our products. For example, historical return rates are not completely indicative of future return rates and we must therefore exercise judgment with respect to future deviations from our historical return rates. When actual failure rates differ significantly from our estimates, we record the impact of these unforeseen costs or cost reductions in subsequent periods and update our assumptions and forecasting models accordingly. As our newer products mature, we are able to improve our estimates with respect to these products. We warrant products for a period from 12 to 39 months following the sale while receiving a hardware warranty from our vendors for a period of typically 36 months.

Income Taxes Deferred tax assets and liabilities are recognized for the effect of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. In addition, deferred tax assets are reduced by a valuation allowance if it is more likely than not that some or all of the deferred tax asset will not be realized. A number of estimates and judgments are necessary to determine deferred tax assets, deferred tax liabilities and valuation allowances.

We recognize the benefit from a tax position only if it is more-likely-than-not that the position would be sustained upon audit based solely on the technical merits of the tax position. The calculation of our tax liabilities requires judgment related to uncertainties in the application of complex tax regulations.

We recognize liabilities for uncertain tax positions based on a two-step process. The first step is to evaluate the tax position for recognition by determining if the weight of available evidence indicates that it is more likely than not that the position will be sustained on audit, including resolution of related appeals or litigation processes, if any. The second step requires us to estimate and measure the tax benefit as the largest amount that is more than 50% likely to be realized upon ultimate settlement. It is inherently difficult and subjective to estimate such amounts, as we have to determine the probability of various possible outcomes. We reevaluate these uncertain tax positions on a quarterly basis. This evaluation is based on factors including, but not limited to, changes in facts or circumstances, changes in tax law, effectively settled issues under audit and new audit activity.

We have provided a full valuation allowance against our U.S. net deferred tax assets due to our history of net losses, difficulty in predicting future results and our conclusion that we cannot rely on projections of future taxable income to realize the deferred tax assets. In addition, we have provided a full valuation allowance against certain of our international net deferred tax assets. Due to reorganizations in these jurisdictions, it is unclear whether we will be able to realize a benefit from these deferred tax assets. Also, certain changes in stock ownership could result in a limitation on the amount of net operating loss and tax credit carryovers that can be utilized each year. Should we undergo such a change in stock ownership, it would severely limit the usage of these carryover tax attributes against future income, resulting in additional tax charges.

Significant management judgment is required in determining our deferred tax assets and liabilities and valuation allowances for purposes of assessing our ability to realize any future benefit from our net deferred tax assets. We intend to maintain this valuation allowance until sufficient positive evidence exists to support the reversal of the valuation allowance. Future income tax expense will be reduced to the extent that we have sufficient positive evidence to support a reversal or decrease in this allowance. We also have deferred tax assets and liabilities due to prior business acquisitions with corresponding valuation allowances after assessing our ability to realize any future benefit from these acquired net deferred tax assets.

16 -------------------------------------------------------------------------------- Stock-Based Compensation On January 1, 2006, we adopted the provisions of the applicable guidance under ASC Topic 718 for share-based payment transactions. Under the provision of this guidance, stock-based compensation costs for employees is measured on the grant date, based on the estimated fair value of the award on that date, and is recognized as expense over the employee's requisite service period, which is generally over the vesting period, on a straight-line basis. We adopted this guidance using the prospective transition method. Under this transition method, non-vested option awards outstanding at January 1, 2006, continue to be accounted for under the minimum value method, and all awards granted, modified or settled after the date of adoption are accounted for using the measurement, recognition and attribution provisions of this guidance.

Under the provisions of this guidance, we make a number of estimates and assumptions. The estimation of stock awards that will ultimately vest requires judgment, and to the extent actual results differ from our estimates, such amounts will be recorded as an adjustment in the period estimates are revised.

Actual results may differ substantially from these estimates. In valuing share-based awards under this guidance, significant judgment is required in determining the expected volatility of our common stock and the expected term individuals will hold their share-based awards prior to exercising. The fair value of each option award is estimated on the date of grant using the Black-Scholes option-pricing model. Expected volatility is based on historical volatility of Crossroads stock. The expected term represents an estimate of the time options are expected to remain outstanding. Prior to our filing our registration statement on Form S-8 on September 23, 2011, shares of our common stock issuable upon exercise of our options were restricted for one year from the date of exercise, therefore we do not believe the actual history of options exercised is an accurate method of calculating expected term and use the simplified method to derive an expected term. The risk-free rate for periods within the contractual life of the option is based on the U.S. treasury yield curve in effect at the time of grant. The variables used in the Black-Sholes calculation are listed below for the respective periods: October 31, 2010 2011 Expected dividend yield 0 % 0 % Expected volatility 63 - 68 % 69 - 70 % Risk-free interest rate 1.2 - 2.6 % 0.9 - 2.3 % Expected term (years) 6.1 6.1 Results of Operations Year Ended October 31, 2011 Compared to the Year Ended October 31, 2010 Revenue. Total revenue decreased $1.4 million, or 8.5%, to $15.0 million for the year ended October 31, 2011 from $16.4 million for the year ended October 31, 2010.

Product revenues for the year ended October 31, 2011 increased $0.2 million, or 4.8%, to $4.4 million compared with $4.2 million for the year ended October 31, 2010 due to an increase in RVA revenue of $0.5 million and an increase in SPHiNX revenue of $0.1 million for the year ended October 31, 2011, partially offset by a decrease in router product revenue of $0.4 million.

IP license, royalty and other revenue consists of the following for the year ended October 31, 2010 and 2011: 17 -------------------------------------------------------------------------------- Year Ended October 31, 2010 2011 (in thousands)IP license revenue: IP license fee allocated to past shipments 5,322 4,308 Ongoing IP license revenue 1,105 833 Total IP license revenue 6,427 5,141 HP royalty and PCS service revenue 5,406 4,699 PCS service revenue (non-HP) 292 706 IP license, royalty and other revenue 12,125 10,546 IP license, royalty and other revenues for the year ended October 31, 2011 decreased $1.6 million, or 13.2%, to $10.5 million compared with $12.1 million for the year ended October 31, 2010.

IP license revenue decreased $1.3 million as a result of three IP agreements being entered into during the year ended October 31, 2010, while two agreements were entered into during the year ended October 31, 2011. HP royalty and PCS service revenue decreased approximately $0.7 million due to decreased shipments by HP of our legacy router products by approximately $0.8 million, offset by an increase in SPHiNX revenue of approximately $0.1 million. PCS service revenue (non-HP) increased $0.4 million due to an increase in the number of customers covered by PCS contracts and an increase in PCS contract rates due to our newer product offerings.

Cost of Revenue. Cost of revenue increased $0.2 million, or 8.0%, to $2.7 million, for the year ended October 31, 2011 from $2.5 million for the year ended October 31, 2010. Product costs for the year ended October 31, 2011 decreased $65,000, or 15.4%, to $357,000 compared with $422,000 for the year ended October 31, 2010. IP license, royalty and other costs for the year ended October 31, 2011 increased $0.2 million, or 9.5%, to $2.3 million compared with $2.1 million for the year ended October 31, 2010 due to the increase in professional fees related to negotiating our IP licensing activities. The extended negotiations of one IP agreement reached in the fourth quarter of 2011 resulted in higher professional fees and lower margins for this IP agreement.

Sales and Marketing. Sales and marketing expenses decreased $0.1 million, or 0.2%, to $5.2 million for the year ended October 31, 2011 from $5.3 million for the year ended October 31, 2010. This decrease was due to reduced consulting and outside services by $0.2 million and travel and travel related expenses by $0.1 million, offset by increases in stock based compensation expense by $0.1 million and evaluation units to prospective customers by $0.1. We anticipate that sales and marketing expenses will increase in absolute dollars, as we intend to market our new Strongbox product.

Research and Development. Research and development expenses increased $1.8 million, or 20.2%, to $10.7 million for the year ended October 31, 2011 from $8.9 million for the year ended October 31, 2010. This increase was due to increases in payroll and benefits by $1.5 million, professional expenses by $0.2 million, and consulting and outside services by $0.1 million. We anticipate that research and development expenses will be more consistent going forward, and the increase in absolute dollars in the current year were a result of expanding our engineering department in connection with the development of new products.

General and Administrative. General and administrative expenses increased $0.6 million, or 23.1%, to $3.2 million for the year ended October 31, 2011 from $2.6 million for the year ended October 31, 2010. The increase was due to increases in professional fees of $0.4 million, consulting and outside services of $0.2 million, accounts receivable reserve of $0.1 million and payroll and benefits of $0.1 million, offset by a decrease in stock-based compensation of $0.3 million.

We expect the absolute amount of general and administrative expenses to increase in the future as we incur a full year of public company expenses.

Amortization of intangible assets. Amortization of intangible assets expenses decreased $0.6 million, or 50.0%, to $0.6 million for the year ended October 31, 2011 from $1.2 million for the year ended October 31, 2010. The decrease was due to 2010 containing a full year of amortization of purchased technology that was fully amortized in the second quarter of 2011.

18 -------------------------------------------------------------------------------- Liquidity and Capital Resources Cash Flows Our principal liquidity requirements are to meet our lease obligations and our working capital and capital expenditure needs. Subject to our operating performance, which, if significantly adversely affected, would adversely affect the availability of funds, we expect to finance our operations through cash provided by operations and existing borrowings available under our credit facility. We cannot be sure, however, that this will be the case, and we may seek additional financing in the future. The following table summarizes our primary sources and uses of cash in the periods presented: Year Ended October 31, 2010 2011 (in thousands) Net cash used in operating activities $ (179 ) $ (1,881 ) Net cash used in investing activities (320 ) (4,675 ) Net cash provided by financing activities 9,178 144 Net increase (decrease) in cash and cash equivalents 8,514 (6,475 ) Cash and cash equivalents, end of period 13,811 7,336 Net cash used in operating activities increased from approximately $0.2 million in the year ended October 31, 2010 to a use of cash of approximately $1.9 million in the year ended October 31, 2011 due to increased losses for the year, primarily from the increase in expenses related to research and development, adjusted for the impact of non-cash charges, particularly relating to amortization of intangibles, depreciation of fixed assets, and stock-based compensation, and net changes in operating assets and liabilities, primarily changes in our accounts receivable, accounts payable, and deferred revenue.

A significant component of cash provided by operating activities is payments received from our IP license agreements. The economic nature of these agreements is such that they are not consistent in terms of cash receipts. The agreements include an initial receipt of cash upon reaching agreement, as consideration for royalties on past shipments. The amounts for past shipments reflected in historical financial statements have fluctuated from period to period and, to the extent that the number of new customers resulting from our licensing campaign decreases, historical results may not be indicative of future receipts.

We may not be able to generate positive cash flows from operating activities in the near term as we continue to invest in and market StrongBox, increase inventory purchases and invest in functions associated with being a public company.

Cash flows from investing activities primarily relate to capital expenditures to support our employees, our capital needs in our research and development efforts, and the purchase of investments with available cash. Net cash used in investing activities was approximately $0.3 million during the year ended October 31, 2010 compared to $4.7 million in the year ended October 31, 2011.

Included in the year ended October 31, 2011 are capital expenditures primarily for research and development equipment in the amount of $1.3 million and the purchases of investments of $3.4 million net of maturities.

Cash flows provided by financing activities in the year ended October 31, 2010 was $9.2 million. The amount included in the year ended October 31, 2010 was the result of a private placement of stock, net of expenses. Cash provided by financing activities in the year ended October 31, 2011 was approximately $0.1 million from the exercise of stock options by employees.

We have a line of credit with a bank pursuant to a loan and security agreement.

The committed revolving line provides for advances of up to $4.0 million with a borrowing base of 80% of eligible accounts receivable. The loan agreement also provides for a term loan in the amount of $3 million, available to us in no more than six advances, each in an a minimum amount of $500,000 or a lesser amount which remains unadvanced if such advance is the third and final term loan advance. The term loan is subject to a borrowing base is $2 million if we maintain at least $5 million in unrestricted cash with or through the bank plus 80% of eligible accounts, as determined by the bank. Interest under the loan agreement accrues at a floating per annum rate equal to rate of the prime rate determined under the agreement plus 0.25%. We are required to satisfy certain financial and reporting covenants under the loan agreement. The line of credit will mature on December 28, 2012. The maturity for each advance under the term loan is 36 months after the advance but no later than April 1, 2015. As of October 31, 2010 and 2011, there was $1.97 million drawn and outstanding on the line of credit. We are in compliance with all covenants. The loan agreement is secured by the company's assets.

Recent Accounting Pronouncements In May 2011, the FASB issued ASU 2011-04, Fair Value Measurement (Topic 820) Amendments to Achieve Common Fair Value Measurement and Disclosure Requirements in U.S. GAAP and IFRSs ("ASU 2011-04"). ASU 2011-04 updated accounting guidance related to fair value measurements and disclosures that result in common fair value measurements and disclosures between GAAP and International Financial Reporting Standards. This guidance includes amendments that clarify the intent about the application of existing fair value measurements and disclosures or change a particular principle or requirement for fair value measurements or disclosures. This guidance is effective for interim and annual periods beginning after December 15, 2011. We do not believe that the adoption of this guidance will have a material impact on its financial position or results of operations.

19 -------------------------------------------------------------------------------- In June 2011, the FASB issued ASU 2011-05, Presentation of Comprehensive Income (Topic 220) ("ASU 2011-05"). ASU 2011-05 modifies how comprehensive income is presented in an entity's financial statements. The guidance issued requires an entity to present the components of net income and total net income, the components of other comprehensive income and total other comprehensive income, and the total comprehensive income either in a single continuous statement of comprehensive income, or in two separate but consecutive statements and eliminates the option to present the components of other comprehensive income as part of the statement of changes in stockholder's equity. The revised financial statement presentation for comprehensive income will be effective for us for fiscal years, and interim periods within those years, beginning after December 15, 2011. We anticipate adopting ASU 2011-05 beginning November 1, 2012. We do not anticipate that these changes will have a significant impact on our consolidated financial statements and disclosures.

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    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.