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Accent Taps Jim Ferrato as New CIO
[December 22, 2011]

Accent Taps Jim Ferrato as New CIO


Dec 22, 2011 (Close-Up Media via COMTEX) -- Accent Marketing Services, a member of the MDC Partners Network and provider of customer engagement solutions, announced the selection of Jim Ferrato as the company's new chief information officer.



The Company said Ferrato brings over 25 years of experience in information technology to Accent where he will lead the company's global information organization, which supports Accent's suite of customer engagement solutions as well as enterprise systems and applications for all corporate processes.

"After an extensive search to find the right individual to lead our IT team and bring the necessary strategies required as we move the business forward, I am happy to welcome Jim to Accent," said CEO Tim Searcy. "Our internal IT systems and operations play a crucial role in the success of our customer engagement solutions for both our clients and their customers. Jim brings deep experience in running global IT solutions, and with his leadership, we look to further grow this area of our business." According to a release, Ferrato will help drive Accent's outsourced customer engagement solutions across phone, online and social media channels through the support of business and technical initiatives both within the organization and externally with clients. His responsibilities will also include leading the company's efforts to establish and implement new and emerging communication channels to transform customer services touchpoints into customer engagement and brand-building opportunities on behalf of Accent's clients.


Prior to joining Accent, the Company noted that Ferrato served as senior vice president and chief information officer at Protocol Global Solutions, a provider of business process outsourcing solutions specializing in contact center services. During his time at Protocol, Ferrato had oversight of IT consolidation and integration across five independent operating divisions. He was responsible for corporate security initiatives as well as PCI and HIPPA compliance and delivered over $1 million in annualized savings through telecom consolidation and maintenance contract realignment.

Ferrato's industry experience also includes time at Aspect Communications where he was the vice president of worldwide professional services. Additionally, he served in a number of roles at Stream International, including vice president and chief information officer.

More information: www.accentonline.com ((Comments on this story may be sent to [email protected]))

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