AT&T brings more jobs, technology to Lodi

Aug 26, 2011 (Lodi News-Sentinel - McClatchy-Tribune Information Services via COMTEX) -- A crowd of Lodi city officials and AT&T employees cheered as a blue and white ribbon was cut Thursday morning, welcoming the bigger, more high-tech Lodi store.

The store, which has been open throughout the process, has been expanding not only its physical store space, but also expanding the number of employees at the store on West Kettleman Lane.

According to Mayor Pro Tempore JoAnne Mounce, the expansion of the store, which began in June and took approximately two months, resulted in AT&T hiring six more employees.

Since the store opened in Lodi, Mounce said AT&T has brought a total of "20 invaluable jobs" to the city.

"AT&T's continual commitment and its store's expansion are vital to Lodi," she said. "Everything AT&T has done, including adding jobs, has been invaluable." Pat Patrick, President and CEO of the Chamber of Commerce, said another accomplishment for the Lodi store is that it services the most "small business" customers from Bakersfied all the way up northern California.

The re-opening of the store also highlighted milestone technological advances for Lodi, said Eric Herkenrath, AT&T's director of sales for the Central Valley.

Herkenrath, who began planning the expansion process seven years ago, said since then he has seen an unprecedented amount of people in Lodi changing the way they communicate with others.

From iPads to iPhones to the Garmin GTU 10 -- a tracking system for pets -- the store has upgraded many of its communication options for business owners as well as families to help Lodi residents stay in touch.

"Phones are not just phones anymore," he said. "Customers can do everything with their thumbs. Devices have become more of a social network and businesses in Lodi are moving toward more cutting edge technology to stay in touch. This is changing life." Store employee Amy Tran said the newest tech option offered at the store is AT&T U-Verse, a package deal that includes advanced digital television, high speed internet and digital home phone service.

While Tran said only 30 percent of Lodi residents currently have U-Verse, Tran said she hopes that eventually every household in Lodi would possibly have the service.

"While there is no way of knowing how quickly this service will expanding, the good news is it is expanding," she said.

Contact reporter Katie Nelson at katien@lodinews.com.

___ (c)2011 the Lodi News-Sentinel (Lodi, Calif.) Visit the Lodi News-Sentinel (Lodi, Calif.) at www.lodinews.com Distributed by MCT Information Services

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.