Contact Center Solutions Industry News

TMCNet: Verizon Wireless Releases Family Locator

[July 27, 2011]

Verizon Wireless Releases Family Locator

Jul 27, 2011 (Close-Up Media via COMTEX) -- Verizon Wireless announced Family Locator, a service that allows parents to be informed in real-time about their kids' whereabouts.

According to a release, Family Locator is one of several tools in the Verizon Safeguards suite of products that helps Verizon Wireless customers manage the wireless phones and phone usage on their accounts.

Interactive maps, which are part of Family Locator, enable customers to find the address where their kids are located. With the integration of VZ Navigator, parents can also get turn-by-turn directions to that location. Other features include recurring or one-time alerts that can be sent to multiple recipients via phone or email so each member of the family can be automatically reminded of pool parties, camping trips and more.

In addition, if cookout plans suddenly change time or location, customers can send text messages or directions to multiple family members at the same time after locating them using Bing local search.

Verizon Wireless operates a 3G and 4G network.

((Comments on this story may be sent to newsdesk@closeupmedia.com))

[ Back To Contact Center Solutions Homepage's Homepage ]


Related Contact Center Solutions Articles
[ View all Contact Center Solutions Articles ]

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources

Ask the Expert

Press Releases