Greyhound and DFW 7-Eleven Stores to Offer Customers Greyhound Tickets

Jun 29, 2011 (Close-Up Media via COMTEX) -- Greyhound and 7-Eleven announced they are providing customers a way to purchase Greyhound tickets.

Starting this week, customers can book Greyhound tickets at Greyhound.com or by phone and complete their purchase with cash at participating 7-Eleven stores in the Dallas/Fort Worth Metroplex.

Through this partnership, Greyhound customers have more choices of where they can pay for their ticket, and those who do not have access to a credit or debit card can take advantage of discounts previously reserved for online-only purchases. The companies are testing this feature in the D/FW area at more than 270 7-Eleven locations for the next three months.

"Greyhound always is looking for ways to improve the ticket-buying experience and give customers the flexibility they need," said Dave Leach, president and CEO, Greyhound. "We especially wanted to provide a higher level of service and convenience for customers who pay for their tickets with cash. This partnership with 7-Eleven allows us to serve more customers in the D/FW area and makes it easier for them to take advantage of discounted fares offered online." According to a February 2010 study conducted by CreditCards.com, a reported 29 percent of Americans do not have a credit card. For these consumers, purchasing a Greyhound bus ticket with cash previously required a trip to a Greyhound terminal or the purchase of a pre-paid debit card.

"We believe this relationship with Greyhound offers many of our customers a valuable service," said Jesus Delgado-Jenkins, 7-Eleven's senior VP of merchandising, marketing and logistics. "We continue to seek ways to serve our guests and are looking forward to the potential growth of this type of service when we expand the program to our other stores in the U.S." The technology that enables 7-Eleven to tap into Greyhound's booking system is powered by PayNearMe, a company that provides cash transaction networks. A customer can book their ticket two ways. To book online, customers go to Greyhound.com, select their schedule and cash as their payment option. The selected schedule is placed on a courtesy hold for 48 hours. The customer prints a confirmation slip and takes it to a participating 7-Eleven store to pay for their ticket with cash within that 48-hour window.

To book by phone, a customer can pick up a special re-usable Greyhound card at any participating 7-Eleven store and call a toll-free number to book a ticket with a telephone agent. The customer hands the card to the 7-Eleven store associate who swipes it and accepts the cash payment. Whether booked online or over the phone, the 7-Eleven store associate provides the customer with a printed ticket and receipt upon payment, which allows them to proceed directly to the bus terminal and board without waiting in line at a ticket counter.

Greyhound is one of the largest North American providers of intercity bus transportation, serving more than 3,800 destinations across the continent. The company also provides Greyhound Package Express and charter services.

7-Eleven is one of the largest chaisn in the convenience retailing industry. Based in Dallas, Texas, 7-Eleven operates, franchises or licenses more than 8,400 7-Eleven stores in North America. Globally, there are approximately 40,900 7-Eleven stores in 16 countries.

((Comments on this story may be sent to newsdesk@closeupmedia.com))

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.