Lieberman Software Joins BMC Trouble Ticket System to Automatically Identify and Resolve Privileged Account Security Vulnerabilities
Dec 17, 2010 (Close-Up Media via COMTEX) --
Lieberman Software Corp., providers of Privileged Identity Management, announced integrations between its privileged identity management (PIM) solutions and BMC Remedy to record privileged account usage as part of the trouble ticket lifecycle.
According to a release, IT staff in many enterprises rely on trouble ticketing systems to record IT service problems, dispatch technicians, and provide information needed to speed problem resolutions. Trouble tickets also act as a critical information source to assure that security service level agreements (SLAs) and regulatory compliance mandates are achieved.
The new Lieberman Software integration extends the power of the BMC Remedy ticketing system by enabling IT managers to:
-Assure faster resolution of IT service issues by granting authorized staff fast, delegated privileged access to systems and applications through the familiar BMC Remedy interface;
-Automatically grant IT staff privileged access only to the extent needed to resolve each IT service issue, and only if properly authorized through BMC Remedy;
-View complete, authoritative documentation of each privileged password check out request including each requester and IP address, time stamps, and the reason for each request.
Lieberman Software noted that its Enterprise Random Password Manager (ERPM) and Random Password Manager (RPM) control access to privileged credentials, ensuring that only authorized staff can access sensitive systems, with an approved purpose, for a limited amount of time. All administrator password checkout/check-in transactions become part of the trouble ticket record, are audited and are available for review by IT management and auditors.
"In large enterprises, security management problems frequently arise that escalate trouble tickets and require human intervention to correct," said Fred Johannessen, Senior Director at BMC Software. "The integrations between BMC Remedy and Lieberman Software's privileged identity management products automate the alert process and minimize the time to repair, which are critical factors in regulatory compliance and security related service level agreements."
"Privileged identity management, when done properly, is part of a holistic approach to security and management," said Philip Lieberman, president and CEO of Lieberman Software. "Our integration with BMC Remedy gives customers the confidence that privileged account usage will be recorded as part of the trouble ticket process, helping them with their continuous compliance security SLA requirements."
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