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TMCNet: HPU libraries use social Web site to boost services

[March 21, 2010]

HPU libraries use social Web site to boost services

HIGH POINT, Mar 21, 2010 (High Point Enterprise - McClatchy-Tribune Information Services via COMTEX) -- The libraries at High Point University are using modern technologies to help provide round-the-clock service.

Smith Library and the University Center Library are open round the clock. The library joined Facebook this semester so that students can be in touch with the library all day, every day. The Facebook account allows the library to highlight new resources and to send messages to students that have "friended" the library.

"Many libraries have positioned themselves in the social networking world -- called Web 2.0," said David Bryden, director of Library Services at HPU. "The library's Facebook page has grown to be quite popular." The library provides librarians or graduate library school students during late night hours. Using Facebook "chat," students can talk with a librarian anytime they have a question.

"We have found that the evening and late night hours are some of the most popular," Bryden said. "At Smith Library, we will see as many as 250 students during these late night hours." Using reference resource cards, librarians can help track needed resources. Once research is completed, the staff gives the student the filled out form and then keeps a copy.

"We get in touch with the student after the research session to see if what we did and the research materials they received were helpful," Bryden said.

The library also offers a "Books on Demand" program, in which students suggest titles for the library. If Bryden's staff determines the library needs a book for students, it buys copies. Through BOD, the library purchases about 300 new titles a year.

The libraries also offer an advanced catalog search, where students can search for research by type, such as e-books, e-video and more.

To see more of the High Point Enterprise, or to subscribe to the newspaper, go to http://www.hpe.com. Copyright (c) 2010, High Point Enterprise, N.C.

Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

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